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For Companies At a Glance
- Tasks: Lead and optimise maintenance operations for a fast-growing property management platform.
- Company: Join Dwelly, an innovative AI-driven lettings and property management company.
- Benefits: Competitive salary, potential equity options, and a dynamic work environment.
- Why this job: Make a real impact in disrupting the rental industry and improving tenant experiences.
- Qualifications: 5+ years in operations or vendor management, with strong leadership and problem-solving skills.
- Other info: Be part of a passionate team solving complex challenges in the residential rental market.
The predicted salary is between 36000 - 60000 £ per year.
About Dwelly
Dwelly is a UK-based, AI-enabled lettings and property management platform, growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve user experiences and increase efficiency.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Position Summary
The Operations Manager (Maintenance) will build and lead Dwelly’s centralised function for managing compliance and maintenance service providers across our growing portfolio. This is a new function at Dwelly: today, each agency works with its own set of mostly legacy providers with their own policies and processes. As we rapidly scale our portfolio of properties, we need to build a unified, standardised approach to provider management - ensuring that we are cost-effective and profitable whilst maintaining industry leading service quality and speed.
Key Responsibilities
- Build and lead Dwelly’s centralised maintenance and compliance provider function.
- Define a unified, agency-agnostic approach to provider management, replacing fragmented legacy processes with scalable, standardised operations across the portfolio.
- Define, implement, and continuously improve clear KPIs and SLAs for maintenance providers.
- Establish robust performance management frameworks that enable real-time visibility, rapid issue identification, and consistent service quality.
- Design a resilient operating model that scales in line with Dwelly’s portfolio growth.
- Continuously optimise provider processes to improve speed, reliability, and cost-efficiency while maintaining industry-leading service standards.
- Increase profitability from provider operations while maintaining exceptional tenant and landlord experience.
- Manage and grow a trusted, cost-efficient network of local providers and drive additional revenue streams through contractor commissions without compromising service quality.
Qualifications & Preferred Background
- 5+ years of experience in operations, vendor management, business consulting, or operational roles within tech-enabled companies.
- Proven track record of driving end-to-end operational transformation across internal teams and external partners.
- Experience building and managing scalable third-party supplier or provider networks.
- Strong leadership presence with the ability to influence and align diverse stakeholders.
- Background in operational tech businesses, marketplaces, or property/asset management environments.
- Experience defining and managing KPIs, SLAs, and performance frameworks.
- Prior consulting experience at Manager or Senior level (a strong plus).
- Strong communication skills and fluency in English.
- Higher education degree.
- Startup mentality: resilience, adaptability, and ability to thrive in a fast-paced environment.
- Customer-centric mindset with a strong focus on tenant and landlord satisfaction.
- Strong problem-solving and analytical skills, with the ability to design and optimise complex operational systems.
What we offer
- Customer obsession rather than competitive focus
- Passion for invention
- Operational excellence
- Long-term thinking
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Software Development
Operations Manager (Maintenance) in England employer: Dwelly
Contact Detail:
Dwelly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager (Maintenance) in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Dwelly’s mission and values, and think about how your experience aligns with their goals. This will help you stand out and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Operations Manager role. Keep it concise but impactful, highlighting your achievements in operations and vendor management.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’d be a great addition to Dwelly.
We think you need these skills to ace Operations Manager (Maintenance) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations, vendor management, and any tech-enabled environments you've worked in. We want to see how your background aligns with our mission at Dwelly!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming the property management industry and how you can contribute to our goals. Let us know what excites you about working with Dwelly.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight specific examples of how you've tackled complex operational challenges in the past. We love seeing candidates who can think critically and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Dwelly team!
How to prepare for a job interview at Dwelly
✨Know Your Stuff
Before the interview, dive deep into Dwelly's operations and their approach to property management. Familiarise yourself with their AI-enabled platform and how it integrates with traditional letting agencies. This will show your genuine interest and help you speak confidently about how you can contribute to their mission.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in operations and vendor management. Focus on instances where you've successfully transformed processes or improved service quality. This will demonstrate your capability to lead Dwelly’s centralised maintenance function effectively.
✨Understand KPIs and SLAs
Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to maintenance providers. Be ready to discuss how you would define and implement these metrics at Dwelly to ensure high service standards and operational efficiency.
✨Embrace the Startup Mentality
Dwelly is looking for someone who thrives in a fast-paced environment. During the interview, share examples of how you've adapted to change and tackled challenges in previous roles. Highlight your resilience and problem-solving skills to align with their startup culture.