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For Companies At a Glance
- Tasks: Support users of Concierge HV software and provide exceptional customer service.
- Company: Join a positive, innovative company dedicated to improving property management.
- Benefits: Enjoy remote work options, a supportive culture, and opportunities for growth.
- Why this job: Be part of a team that values collaboration and quality while making a real impact.
- Qualifications: No prior experience needed; just bring your desire to learn and good communication skills.
- Other info: Entry-level position with a flexible work environment and travel to client sites.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Concierge HV software technician. Scrum Master and product owner of Concierge HV (High Volume) software; Concierge HV Advisor and Support.
Company Description
We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.
Our mission is to change and improve the working life of Property Managers, give them the tools they need to manage their workload and provide the most effective tools to serve all constituents of the property management community.
We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows you to live our values of innovation, collaboration, and quality and speed of delivery.
Role Description
In this role you will be responsible for successfully supporting users of Concierge HV and Dwellant and you will be part of a team of analysts delivering application support, ensuring SLAs are met whilst providing an exceptional level of customer service and building good relations with our users.
You will
- Visit client sites as required to support, train and install Concierge HV
- Support users of Concierge HV
- Provide support to the Dwellant Concierge HV Specialist
- Share Concierge HV product knowledge and new solutions with the Support Team
- Participate in the on call rota
- Packing hardware kit and consumables to be skipped to the client site
- Keep a stoke take of Concierge HV consumables and hardware
In addition, you will also
- Provide a single point of contact for all users through a variety of channels including helpdesk portal, telephone, chat and email.
- Effectively communicate with users, advise on their queries and resolve issues
- Use the helpdesk ticketing system to raise, manage, escalate and resolve tickets
- Deliver a professional level of support and a high level of response and resolution
- Carry out troubleshooting and problem solving
- Assess the impact of incidents and raise awareness ensuring users are kept updated
- Develop and maintain excellent relationships with users.
- Create, contribute to and help maintain the knowledge base
- Adhere to policies and processes
You will have
- The desire to learn
- Empathy and understanding of others
- Good listening and communication skills
- An eye for detail and like to problem solve
- Good time management and able to manage multiple tasks
- The willingness to improve and be part of a team
- An understanding of how customer support services work
Job Details
Job Title: Concierge HV Advisor and support
Location: Office based with remote working plus travel to client sites as required
Reporting to: Concierge HV Specialist
Salary: Get in touch 🙂
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Technology, Information and Internet
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Concierge HV software technician employer: Dwellant
Contact Detail:
Dwellant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge HV software technician
✨Tip Number 1
Familiarise yourself with the Concierge HV software and its functionalities. Understanding the product inside out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues or provided exceptional support. This will showcase your problem-solving skills and ability to empathise with users, which are crucial for this role.
✨Tip Number 4
Stay updated on the latest trends in property management technology. Being knowledgeable about industry developments can set you apart from other candidates and show that you're proactive about your professional growth.
We think you need these skills to ace Concierge HV software technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Concierge HV software technician. Emphasise any previous roles in customer support, software troubleshooting, or technical assistance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully supported users or resolved technical issues in the past.
Highlight Soft Skills: Given the importance of communication and empathy in this role, be sure to highlight your soft skills. Provide examples of how you've effectively communicated with users or worked collaboratively in a team.
Showcase Your Problem-Solving Abilities: In your application, include instances where you've demonstrated strong problem-solving skills. Describe situations where you identified issues and implemented solutions, particularly in a customer support context.
How to prepare for a job interview at Dwellant
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping others during the interview. Highlight any previous experience in customer support roles and how you’ve successfully resolved issues, as this aligns with the company's focus on exceptional customer service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenging situations in the past. The role requires strong troubleshooting abilities, so be ready to discuss specific instances where you identified a problem and implemented a solution effectively.
✨Emphasise Team Collaboration
Since the company values collaboration, share experiences where you worked well within a team. Discuss how you contributed to group success and maintained positive relationships with colleagues, which is crucial for this role.
✨Familiarise Yourself with the Product
Research Concierge HV and Dwellant before the interview. Understanding the products will not only show your initiative but also allow you to ask informed questions, demonstrating your genuine interest in the position and the company.
