At a Glance
- Tasks: Lead a luxury beauty team, drive sales, and elevate client experiences.
- Company: Join L’OBJET, a prestigious brand in the luxury beauty sector.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a high-end boutique at Harrods.
- Why this job: Be a key player in a dynamic environment and shape exceptional client journeys.
- Qualifications: 3-6 years in luxury retail with strong leadership and client relationship skills.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and inspiring Retail Boutique Supervisor to support the Dual Site Management in leading the Harrods Beauty concession. This role is ideal for a commercially driven luxury professional with strong people leadership skills, a passion for design and fragrance, and a proven ability to elevate client experience through exceptional service and clientelling.
As a Supervisor, you will play a key role in driving sales performance, mentoring the sales team, and ensuring operational excellence while acting as a senior brand ambassador for L’OBJET.
Key Responsibilities
- Sales Leadership & Business Performance
- Support the Concession Manager in driving and maximising sales performance to achieve store and individual KPIs.
- Lead by example on the sales floor, consistently delivering high-value client experiences.
- Analyse sales trends and performance data to identify opportunities for growth.
- Support omni‑channel initiatives to enhance the overall client journey.
- Drive private appointments, client private ateliers, and one‑to‑one selling initiatives.
- Team Leadership & Development
- Supervise, motivate, and coach the sales team to achieve excellence in service and sales.
- Support onboarding and ongoing training, ensuring product knowledge and brand standards are upheld.
- Provide regular feedback and performance guidance to develop team capability.
- Act as a key point of contact in the Manager’s absence, ensuring smooth daily operations.
- Client Experience & Clientelling
- Champion a strong clientelling culture, ensuring consistent outreach and relationship‑building.
- Maintain and grow a loyal VIP client base through personalised engagement and follow‑up.
- Oversee the execution of private appointments and exclusive client experiences.
- Ensure exceptional service standards are delivered at all times, aligned with L’OBJET and Harrods expectations.
- Brand Representation & Operations
- Act as a senior ambassador of L’OBJET, embodying brand values, storytelling, and aesthetic.
- Maintain visual merchandising standards and uphold an elevated boutique environment.
- Ensure operational excellence, including stock management, compliance, and daily procedures.
- Stay informed on all product categories, including home décor, fragrance, and gifting.
Qualifications & Skills
- 3–6 years of experience in luxury retail, with previous supervisory or key‑holder experience.
- Strong background in luxury fragrance, including confident storytelling, scent profiling, and guiding clients through fragrance consultations.
- Experience within Harrods or a luxury department store environment is highly desirable.
- Proven success in driving sales, KPIs, and clientelling performance.
- Established luxury client network and strong relationship‑building skills.
- Confident leader with excellent communication and coaching abilities.
- Passion for fragrance, craftsmanship, and luxury lifestyle.
- Proactive, commercially minded, and adaptable in a fast‑paced luxury environment.
Supervisor (Beauty) L'Objet Permanent contract London, GB Beauty supervisor Management Support [...] employer: Dweet.
Dweet. is an exceptional employer that fosters a vibrant and creative work environment, particularly within the luxury jewellery sector. With a strong emphasis on employee growth and development, team members are encouraged to innovate and excel in their roles, supported by a collaborative culture that values creativity and excellence. Working at Dweet. not only offers the chance to be part of exciting campaigns but also provides unique opportunities to shape the future of luxury branding.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Beauty) L'Objet Permanent contract London, GB Beauty supervisor Management Support [...]
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dweet., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dweet.!
We think you need these skills to ace Supervisor (Beauty) L'Objet Permanent contract London, GB Beauty supervisor Management Support [...]
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dweet., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dweet. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dweet. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dweet.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
