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For Companies At a Glance
- Tasks: Engage clients with luxury jewellery, providing expert knowledge and exceptional service.
- Company: Join a prestigious brand known for its exquisite collections and client-focused approach.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth in a vibrant environment.
- Why this job: Be part of a luxury experience, building lasting relationships with clients and exceeding sales goals.
- Qualifications: 2-3 years in luxury retail, strong communication skills, and a passion for jewellery trends.
- Other info: Dynamic team culture with a focus on respect and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
In this brand their focus is to foster product and client expertise. They recognize sales associates with in-depth product knowledge across categories, with the ability to engage and retain locals. These people know the collections in terms of technical and stylistic aspects, they are curious and they keep regularly updated to effectively present the collections and inspire customers. They are able to collect clients’ data, in order to build a relationship with them and to increase their engagement rate, they always maintain a good percentage of top and super top clients in their portfolio.
Responsibilities
- Develops and maintains excellent product knowledge, an understanding of current products, trends and collections across categories.
- Has sophisticated selling skills regarding all categories.
- Maintains high standards of product presentation.
- Provides excellent customer service and uses appropriate sales techniques to ensure targets are met.
- Understands customer products requirements and provides effective qualitative feedback on the collections.
- Ensures link selling by promoting all categories, in line with Jessica McCormack Client Journey.
- Has best in class practices to collect clients’ data to increase the number of attainable locals and to work on initiatives to increase their engagement rate.
- Is able to put in practice actions to maintain a good percentage of top and super top clients in his/her portfolio.
- Has best in class practices to retain locals.
- Meet and exceed monthly sales goals and KPI’s through client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives.
- Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management.
- Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested.
- Comply with all company policies and procedures.
- Maintain an environment where all associates are treated fairly and with dignity and respect.
Qualifications
- Outstanding Performance: sales performance/retail KPIs better than the rest of the store team.
- Achievement of locals contactable target, development of VIC/VVIC clients percentage target, and of retention target.
- Ability to work closely with Store Management and Brand Manager to ensure sales targets are achieved.
- Excellent communication and interpersonal skills.
- Ability to provide excellent customer service and apply effectively CRM guidelines to build, engage and retain client relationships.
- Ability to maintain VIC/VVIC clients.
- 2-3 years of previous retail sales experience in luxury environment.
- Ability to consistently achieve and exceed sales goals and KPI’s.
- Builds and maintains a loyal client following.
- Has a genuine interest and follows industry trends/news.
- Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented.
- Possesses strong verbal and written communication.
- Maintains a polished and well-groomed appearance at all times.
- Ability to be mobile on the sales floor for extended periods of time.
- Available to work minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season.
- Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis.
Senior Client Advisor (Luxury Jewellery) employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor (Luxury Jewellery)
✨Tip Number 1
Get to know the brand inside out! Dive deep into their collections, trends, and product details. This knowledge will not only impress during interviews but also help you connect with potential clients.
✨Tip Number 2
Network like a pro! Attend industry events, engage with local communities, and don’t shy away from reaching out to current employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 3
Showcase your sales skills! Prepare examples of how you've exceeded sales targets in the past. Use specific metrics to demonstrate your success and how you can bring that same energy to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team and ready to contribute to our success.
We think you need these skills to ace Senior Client Advisor (Luxury Jewellery)
Some tips for your application 🫡
Show Off Your Product Knowledge: Make sure to highlight your understanding of luxury jewellery and current trends in your application. We want to see that you’re not just familiar with the products, but that you’re genuinely passionate about them!
Tailor Your Experience: When detailing your previous retail experience, focus on your achievements in sales and client engagement. We love seeing how you've exceeded targets and built strong relationships with clients, so don’t hold back!
Keep It Professional Yet Personal: While we appreciate a polished application, let your personality shine through! Share anecdotes that showcase your customer service skills and how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dweet.
✨Know Your Products Inside Out
Make sure you have a deep understanding of the luxury jewellery collections. Familiarise yourself with the technical and stylistic aspects of each piece, as well as current trends. This will not only help you answer questions confidently but also impress the interviewers with your passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in luxury retail. Be ready to share specific examples of how you've met or exceeded sales targets and engaged clients. Highlight your sophisticated selling techniques and how you maintain relationships with top clients.
✨Demonstrate Your Customer Service Excellence
Think of scenarios where you've provided exceptional customer service. Be prepared to explain how you handle client feedback and ensure their needs are met. This is crucial for a role that focuses on building and retaining client relationships.
✨Engage with the Brand's Vision
Research the brand's values and client journey. Show that you understand their approach to client engagement and retention. Discuss how you can contribute to maintaining high standards of product presentation and how you would promote all categories effectively.
