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- Tasks: Lead sales and customer relations in a luxury fashion boutique.
- Company: Join a prestigious luxury fashion house known for its exceptional quality and style.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and employee perks.
- Why this job: Be an ambassador for a renowned brand while creating memorable customer experiences.
- Qualifications: 5-10 years in retail or luxury sales, excellent communication skills, and a proactive attitude.
- Other info: Fluency in English is required; a second language is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Sales Manager supports the store's management team by implementing the appropriate field action plans in order to achieve the objectives. He/she is the reference point for sales and customer relations within the boutique and supports the team in order to bring the brand's Signature to life. He/she is an ambassador of our House.
Missions:
- Sales & Customer Relations
- Be the customer relations / sales referent within the shop;
- Ensure the best welcome and service to customers according to the current rules;
- Take care of customers and develop sales: introduce the products and the brand's universe to customers, define their needs, be a force of proposal with regard to our product offer, finalize sales, develop cross-selling, multiple and complementary sales, ensure product exchanges, take care of special orders, etc.;
- Develop customers' loyalty and the store's customer file;
- Allow each customer to immerse themselves in the brand's universe, by living not only an excellent shopping and discovery experience, but also a daring and entertaining journey.
- Business
- Analyse the sales results of the store (best sellers, slow movers, etc.) and feed the information back to the Store Manager for the buying sessions;
- Analyse the store KPIs and individual KPIs (turnover, average basket, conversion rate, etc.) to support the sales team, under the guidance of the Store Manager, in order to achieve the objectives set.
- Store Ambassador
- Work with the Client Development & Trade Marketing department to develop and maintain a relationship of excellence with the discerning client.
- Visual Merchandising
- Be responsible for the presentation of the products' guidelines in the store and the image of the House;
- Ensure that the visual merchandising guidelines are followed by the sales team;
- Be the relay point for the visual merchandising team in the store.
- Store Operations
- Provide assistance to the store management team for any operational support needs (e.g. opening and closing of the shop, etc.);
- Report data & situations on the ground to the Store Manager.
Profile:
- You have a commercial background and 5 to 10 years of experience as a senior salesperson in the retail and luxury sectors, ideally at Harrods.
- Excellent presentation and oral/written communication skills.
- Strong product orientation, customer relations and business orientation.
- Proactive, team player, enthusiastic, versatile, rigorous and adaptable.
- Fluent in English. A second language would be ideal.
Sales Manager - Luxury Fashion employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Luxury Fashion
✨Tip Number 1
Familiarise yourself with the luxury fashion market, especially brands similar to ours. Understanding current trends and customer preferences will help you engage effectively during interviews.
✨Tip Number 2
Network with professionals in the luxury retail sector. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific sales strategies you've successfully implemented in previous roles. Highlighting your experience with KPIs and customer loyalty initiatives will demonstrate your fit for the Sales Manager position.
✨Tip Number 4
Showcase your passion for the brand and its products during any interactions. Being genuinely enthusiastic about our House will set you apart as a candidate who truly embodies our values.
We think you need these skills to ace Sales Manager - Luxury Fashion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer relations, particularly in the luxury fashion sector. Emphasise any roles where you've demonstrated strong product knowledge and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the brand's universe. Mention specific experiences that align with the responsibilities of the Sales Manager role, such as developing customer loyalty or analysing sales results.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, mention how you increased sales or improved customer satisfaction scores, as this will demonstrate your capability to meet the objectives set for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the luxury fashion industry.
How to prepare for a job interview at Dweet
✨Showcase Your Sales Expertise
Be prepared to discuss your previous sales experiences, particularly in luxury fashion. Highlight specific achievements, such as exceeding sales targets or successfully managing customer relationships, to demonstrate your capability in driving sales.
✨Understand the Brand's Universe
Research the brand thoroughly before the interview. Familiarise yourself with their products, values, and target audience. This knowledge will help you articulate how you can embody the brand's signature and enhance the customer experience.
✨Demonstrate Customer-Centric Skills
Prepare examples of how you've developed customer loyalty in past roles. Discuss strategies you've used to understand customer needs and how you've tailored your approach to ensure a memorable shopping experience.
✨Analyse and Present Data
Since the role involves analysing sales results and KPIs, be ready to discuss how you've used data to inform business decisions in the past. Bring examples of how you've contributed to improving sales performance through data analysis.
