At a Glance
- Tasks: Support Jessica and the Senior Private Client Advisor in managing UHNW client relationships and sales.
- Company: Join a prestigious jewellery brand known for exceptional client service and luxury.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours with occasional evening and weekend events; perfect for those passionate about luxury.
- Why this job: Be part of a high-end team, building relationships with elite clients and enhancing your skills.
- Qualifications: 3-4 years in administration, ideally in luxury or customer service, with strong organisational skills.
The predicted salary is between 40000 - 50000 € per year.
Provide support to Jessica and the Senior Private Client Advisor to facilitate UHNW Private Client sales. Provide administrative assistance in all areas relating to Private Client relationships and transactions, supporting Jessica and the Senior Private Client Advisor to effectively grow this sales channel. Represent Jessica and the brand by working closely with the Senior Private Client Advisor and support in building strong relationships with top clients and their representations. Ensure clients are confident in the sale process and receive exceptional client service. They will work cross functionally with Creative, Operations, Marketing, CRM, Production and Finance teams to ensure each sale and client interaction is seamless.
RESPONSIBILITIES
- Administration
- Participate in sales admin process
- Prepare sale/transaction related documents including client fact sheets, invoices & valuations
- Client enquiries – photograph jewellery, prepare fact sheets, liaise with Social Team as needed for client facing images, pull pieces as requested by Jessica to photograph
- Track report & certificate movement
- Payment – process in person or remote payment
- Client Appointments
- Brief Jessica/Private Client Advisor prior to appointment on attendees, topics to be covered and proactively prepare client information in advance of meetings (existing pieces, key products to show, preview comms)
- Request pieces to be transferred from other locations in advance when needed for appointments with Operations team
- Be on hand to pull pieces and take notes in appointments
- Strong product knowledge/pricing for appointments
- Prepare client appointment gifts when necessary
- Organize client shipments collect shipping details, request quote if needed, complete shipping form, pack & wrap goods, share tracking details as needed with client
- Client collection/courier – prepare/wrap purchases for collection and/or arrange courier
- Delivery/collection of Private client jewellery as required
- Client Communication
- Monitor and prioritise client incoming emails, messages and other communications
- Answering telephone calls in a timely fashion, taking clear and detailed messages; prioritise accordingly, allocate out, follow-up
- Create letters, reports, presentations and draft correspondence for an extensive and efficient email correspondence
- Post Sale admin
- Oversee client repairs on Business Central - Receive repairs, liaise with Operations to log and monitor stock intake/outtake process repair form, liaise with production, track progress and prepare pieces for collection/shipping
- Assist with client valuations
- Coordinate client gifting with CRM post appointments or for special occasions, including wrapping and delivery
- Manage client records
- Ensure client Alpha records and notes are up to date – including special occasion dates, appointment notes, items of interest, addresses & contact details
- Proficient use of Alpha to log outreach
- Create client accounts on BC for new clients produce offline client ‘collection’ inventories when required using Canva and historic records
- Record client gifting, event invite and attendance
- Bespoke enquiries
- Receive client own pieces, prepare and upload bespoke waivers to BC, confirm receipt of goods and liaise with Operations to ensure properly logged
- Liaise with creative & PD for bespoke drawings & quotes and testing of client’s own stones track progress and assist with collection/shipping
- Loans
- Oversee Jessica’s loans
- Oversee client loans and loan forms
- Take minutes of meetings in client briefs with Jessica and Senior Private Client advisor, proactively take action following the meetings
- Process Private Client expenses
- Clients
- Work with Jessica’s EA to manage JM’s time with clients and in meetings
- Develop a deep understanding of Jessica’s client list with a view to provide a proactive, friendly and engaging customer experience, recommend pieces for outreach
- Filtering and prioritising internal and external enquiries and needs as necessary
- Maintaining Regular communication with clients and their respective teams
- Assisting with organising and attending events in conjunction with Marketing and Sales including client cocktails and breakfasts
- Traffic Management
- Build strong relationships with each department in Jessica McCormack and operate in a calm and effective manner
- Develop a strong understanding of internal teams’ processes and work within the system to while delivering at pace
- Create a smooth customer experience. Look at efficient and effective ways of working to improve the customer experience where needed.
- Work closely with Finance/Production/Sales/Marketing
- Miscellaneous
- Readiness to be contacted out of office hours: as required on exception for UHNW clients (time differences to be considered)
- Providing sales support in the Townhouse as required, Covering reception and shop floor on occasion when necessary
- Any other reasonable tasks required which may include personal requests and ad-hoc personal errands for JM / assist EA when needed
- Handling confidential matters with highest discretion
- 3 to 4 years of experience in administration, ideally in the jewellery industry/luxury sector or customer service organisation
- Ideally experience in jewellery or knowledge on the subject with passion to learn
- Aptitude to quickly learn internal systems including Business Central and Alpha
- Proficient in Excel
- Proactive, dependable to see tasks through and work without supervision
- Ability to work with data and financials
- Excellent organisational skills
- Flexible, highly focused and motivated
- Ability to multitask, work under pressure, prioritize and excellent time management
- Ability to build relationships
- Attention to detail
- Personable
- Strong communication skills
QUALIFICATIONS AND EXPERIENCE
5 days in office, with flexibility to work morning or evening events occasionally and on weekends when essential (Christmas peak weekend events).
Personal Assistant / Private Client Coordinator Jessica McCormack Permanent contract London, GB[...] employer: Dweet.
At Jessica McCormack, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London that fosters creativity and collaboration. Our team enjoys a supportive culture with ample opportunities for professional growth, as well as the chance to work closely with UHNW clients in the luxury jewellery sector. With a commitment to excellence and a focus on building strong relationships, we ensure our employees are empowered to deliver outstanding client service while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Assistant / Private Client Coordinator Jessica McCormack Permanent contract London, GB[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role. Highlight your relevant experience and skills, and don’t forget to show your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Personal Assistant / Private Client Coordinator Jessica McCormack Permanent contract London, GB[...]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Personal Assistant role. Highlight your relevant experience in administration, especially in the luxury sector or jewellery industry, to show us you’re the perfect fit!
Showcase Your Skills:We want to see your organisational skills shine! Include examples of how you've managed multiple tasks or projects simultaneously, and don’t forget to mention your proficiency with tools like Excel and any internal systems you’ve used.
Be Personable:Since this role involves building strong relationships with clients, let your personality come through in your application. Share a brief story or example that showcases your communication skills and ability to connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dweet.
✨Know Your Stuff
Make sure you brush up on your knowledge of the jewellery industry and the specific products the company offers. Familiarise yourself with common terms, pricing, and the sales process to show that you're genuinely interested and capable.
✨Be Organised
Prepare a list of questions and points you want to discuss during the interview. This will not only help you stay focused but also demonstrate your organisational skills, which are crucial for the role of a Personal Assistant.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've successfully managed client relationships in the past.
✨Demonstrate Flexibility
Highlight your ability to adapt to changing situations and work under pressure. Share experiences where you've had to juggle multiple tasks or adjust your plans on the fly, as this will resonate well with the demands of the role.
