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For Companies At a Glance
- Tasks: Lead sales and customer relations, ensuring an exceptional shopping experience.
- Company: Join a prestigious luxury brand known for its excellence and innovation.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be part of a dynamic team that values creativity and customer engagement.
- Qualifications: 5-10 years in luxury retail; strong communication and customer service skills required.
- Other info: Fluency in English is essential; a second language is a plus.
The predicted salary is between 43200 - 72000 £ per year.
The Sales Manager supports the store's management team by implementing the appropriate field action plans in order to achieve the objectives. He/she is the reference point for sales and customer relations within the boutique and supports the team in order to bring the brand's Signature to life. He/she is an ambassador of our House.
Missions:
- Sales & Customer Relations
- Be the customer relations / sales referent within the shop;
- Ensure the best welcome and service to customers according to the current rules;
- Take care of customers and develop sales: introduce the products and the brand's universe to customers, define their needs, be a force of proposal with regard to our product offer, finalize sales, develop cross-selling, multiple and complementary sales, ensure product exchanges, take care of special orders, etc.;
- Develop customers' loyalty and the store's customer file;
- Allow each customer to immerse themselves in the brand's universe, by living not only an excellent shopping and discovery experience, but also a daring and entertaining journey.
- Business
- Analyse the sales results of the store (best sellers, slow movers, etc.) and feed the information back to the Store Manager for the buying sessions;
- Analyse the store KPIs and individual KPIs (turnover, average basket, conversion rate, etc.) to support the sales team, under the guidance of the Store Manager, in order to achieve the objectives set.
- Store Ambassador
- Work with the Client Development & Trade Marketing department to develop and maintain a relationship of excellence with the discerning client.
- Visual Merchandising
- Be responsible for the presentation of the products' guidelines in the store and the image of the House;
- Ensure that the visual merchandising guidelines are followed by the sales team;
- Be the relay point for the visual merchandising team in the store.
- Store Operations
- Provide assistance to the store management team for any operational support needs (e.g. opening and closing of the shop, etc.);
- Report data & situations on the ground to the Store Manager.
Profile:
- You have a commercial background and 5 to 10 years of experience as a senior salesperson in the retail and luxury sectors, ideally at Harrods.
- Excellent presentation and oral/written communication skills.
- Strong product orientation, customer relations and business orientation.
- Proactive, team player, enthusiastic, versatile, rigorous and adaptable.
- Fluent in English. A second language would be ideal.
Luxury Sales Manager employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Sales Manager
✨Tip Number 1
Familiarise yourself with the luxury brand's history and values. Understanding the brand's universe will not only help you connect with customers but also demonstrate your passion and commitment during interviews.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or join relevant online groups to meet professionals who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your previous sales achievements in detail. Be ready to share specific examples of how you've developed customer loyalty and driven sales, as this will showcase your suitability for the role.
✨Tip Number 4
Stay updated on current trends in luxury retail. Being knowledgeable about market changes and consumer behaviour will position you as a valuable asset to the team and show your proactive approach.
We think you need these skills to ace Luxury Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury sales and customer relations. Emphasise any previous roles where you demonstrated strong sales performance and customer service skills, particularly in high-end retail environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury brands and your understanding of the company's values. Mention specific experiences that align with the responsibilities of the Luxury Sales Manager role, such as developing customer loyalty or analysing sales results.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey ideas clearly. Use professional language and structure your documents well to demonstrate your written communication skills.
Highlight Your Teamwork Experience: As a Luxury Sales Manager, you'll need to work closely with the store management team and other departments. Include examples in your application that illustrate your ability to collaborate effectively and support your colleagues in achieving sales goals.
How to prepare for a job interview at Dweet
✨Showcase Your Luxury Experience
Make sure to highlight your previous experience in luxury retail, especially if you've worked at renowned establishments like Harrods. Discuss specific examples of how you provided exceptional customer service and built relationships with discerning clients.
✨Demonstrate Sales Acumen
Prepare to discuss your understanding of sales metrics and KPIs. Be ready to explain how you've analysed sales results in the past and how that information has influenced your sales strategies and decisions.
✨Emphasise Team Collaboration
As a Luxury Sales Manager, you'll need to work closely with your team. Share examples of how you've successfully collaborated with others to achieve sales goals or improve customer experiences, showcasing your ability to be a proactive team player.
✨Understand Visual Merchandising
Familiarise yourself with visual merchandising principles and be prepared to discuss how you've implemented these in previous roles. Highlight any experience you have in maintaining brand image and product presentation, as this is crucial for the role.
