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For Companies At a Glance
- Tasks: Lead sales and customer relations, ensuring an exceptional shopping experience.
- Company: Join a prestigious luxury brand known for its excellence and innovation.
- Benefits: Enjoy competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be part of a dynamic team that values creativity and customer engagement.
- Qualifications: 5-10 years in luxury retail, strong communication skills, and a passion for sales.
- Other info: Fluency in English is essential; a second language is a plus.
The predicted salary is between 43200 - 72000 £ per year.
The Sales Manager supports the store's management team by implementing the appropriate field action plans in order to achieve the objectives. He/she is the reference point for sales and customer relations within the boutique and supports the team in order to bring the brand's Signature to life. He/she is an ambassador of our House.
Missions:
- Sales & Customer Relations
- Be the customer relations / sales referent within the shop;
- Ensure the best welcome and service to customers according to the current rules;
- Take care of customers and develop sales: introduce the products and the brand's universe to customers, define their needs, be a force of proposal with regard to our product offer, finalize sales, develop cross-selling, multiple and complementary sales, ensure product exchanges, take care of special orders, etc.;
- Develop customers' loyalty and the store's customer file;
- Allow each customer to immerse themselves in the brand's universe, by living not only an excellent shopping and discovery experience, but also a daring and entertaining journey.
- Business
- Analyse the sales results of the store (best sellers, slow movers, etc.) and feed the information back to the Store Manager for the buying sessions;
- Analyse the store KPIs and individual KPIs (turnover, average basket, conversion rate, etc.) to support the sales team, under the guidance of the Store Manager, in order to achieve the objectives set.
- Store Ambassador
- Work with the Client Development & Trade Marketing department to develop and maintain a relationship of excellence with the discerning client.
- Visual Merchandising
- Be responsible for the presentation of the products' guidelines in the store and the image of the House;
- Ensure that the visual merchandising guidelines are followed by the sales team;
- Be the relay point for the visual merchandising team in the store.
- Store Operations
- Provide assistance to the store management team for any operational support needs (e.g. opening and closing of the shop, etc.);
- Report data & situations on the ground to the Store Manager.
Profile:
- You have a commercial background and 5 to 10 years of experience as a senior salesperson in the retail and luxury sectors, ideally at Harrods.
- Excellent presentation and oral/written communication skills.
- Strong product orientation, customer relations and business orientation.
- Proactive, team player, enthusiastic, versatile, rigorous and adaptable.
- Fluent in English. A second language would be ideal.
Luxury Sales Manager employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Sales Manager
✨Tip Number 1
Familiarise yourself with the luxury brand's ethos and product range. Understanding the brand's history, values, and unique selling points will help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or connect with professionals on platforms like LinkedIn. Building relationships can lead to insider information about job openings and valuable recommendations.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle customer interactions, sales strategies, and visual merchandising challenges. Practising these scenarios can help you articulate your approach effectively in interviews.
✨Tip Number 4
Showcase your analytical skills by discussing how you've used data to drive sales in previous roles. Be ready to share specific examples of how you've analysed KPIs and adjusted strategies to meet targets, as this is crucial for the Sales Manager position.
We think you need these skills to ace Luxury Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and sales management. Emphasise your achievements in customer relations and any specific metrics that demonstrate your success in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury sector and how your background aligns with the responsibilities of the Luxury Sales Manager role. Use specific examples to illustrate your skills in sales, customer service, and team leadership.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey ideas clearly. Pay attention to your writing style and grammar, as this will demonstrate your professionalism.
Highlight Your Analytical Skills: Mention any experience you have with analysing sales data or KPIs. This could include discussing how you've used data to drive sales strategies or improve customer experiences in previous positions.
How to prepare for a job interview at Dweet
✨Showcase Your Luxury Experience
Make sure to highlight your previous experience in luxury retail, especially if you've worked at renowned establishments like Harrods. Discuss specific examples of how you provided exceptional customer service and built relationships with discerning clients.
✨Demonstrate Sales Acumen
Be prepared to discuss your understanding of sales metrics and KPIs. Share how you've analysed sales results in the past and how that information has influenced your sales strategies. This will show your analytical skills and business orientation.
✨Emphasise Team Collaboration
As a Luxury Sales Manager, you'll need to work closely with your team. Share examples of how you've successfully collaborated with others in previous roles, particularly in achieving sales targets or enhancing customer experiences.
✨Prepare for Visual Merchandising Questions
Since visual merchandising is a key part of the role, be ready to discuss your approach to product presentation. You might want to share any past experiences where you ensured that visual guidelines were followed and how it impacted sales.
