As VIC Ambassador, you showcase the collections and assist clients, particularly VIP & VICs, to provide them with a luxury, personalized experience in our Harrods location.
Your missions will be as follow:
- Greet and advise clients in-store;
- Present the products and the brand’s universe;
- Identify clients’ needs and suggest suitable products;
- Build clients loyalty and expand the client database;
- Ensure a premium and immersive client experience within the Balmain universe;
- Serve as the point of contact for client relations and sales within the store.
VIC Management
- Serve as the primary point of contact for VIC clients;
- Develop and retain the VIC base;
- Help organize exclusive events and experiences (dinners, collection launches, private appointments, in-store events, etc.);
- Track and report on completed initiatives;
- Coordinate invitations, gifts, and personalized gestures;
- Collaborate with the Client Development & Trade Marketing teams to maintain exceptional relationships with VIC clients.
You have a commercial background and 5 to 10 years of experience in the retail and luxury sectors, ideally at Harrods.
Excellent presentation and oral/written communication skills.
Strong product orientation, customer relations and business orientation.
Proactive, team player, enthusiastic, versatile, rigorous and adaptable.
Fluent in English. A second language would be ideal.
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VIC Sales Advisor (Luxury) in London employer: Dweet.
Dweet. is an exceptional employer that fosters a vibrant and creative work environment, particularly within the luxury jewellery sector. With a strong emphasis on employee growth and development, team members are encouraged to innovate and excel in their roles, supported by a collaborative culture that values creativity and excellence. Working at Dweet. not only offers the chance to be part of exciting campaigns but also provides unique opportunities to shape the future of luxury branding.
