At a Glance
- Tasks: Lead and develop a dynamic store team to deliver exceptional client experiences.
- Company: Join the iconic Harrods Givenchy team in London.
- Benefits: Permanent contract with opportunities for growth and development.
- Other info: Embrace a culture of trust, accountability, and pride.
- Why this job: Be a key player in creating memorable luxury experiences for clients.
- Qualifications: Retail experience and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Team Managers are leaders on the floor and multipliers of culture. They bring the Maison to life through their teams, their presence, and the quality of the client relationships they help build every day. They succeed by leading through example, developing people, and ensuring that standards, behaviours, and client experience are consistently lived, not enforced.
Role Purpose
To lead and develop a store team with ownership and pride, delivering an elevated client experience and contributing to sustainable store performance. Reporting to the Store Director (Flagship) or Store Manager, the Team Manager plays a critical role in translating vision into daily reality on the selling floor.
Your Team
- The engagement, development, and performance of your team
- Creating an environment of trust, accountability, and pride
- Coaching individuals to grow in confidence, capability, and ownership
Your Clients
- The quality and consistency of the client experience delivered by your team
- Supporting the development of long‑term, trust-based client relationships
- Championing clienteling as a shared responsibility
- Living and protecting the Maison’s values, behaviours, and ways of working
- Acting as a role model in professionalism, service, and attitude
Key Responsibilities
Leadership & Development
- Lead by example on the floor, setting the tone through behaviour and presence
- Coach, support, and develop team members through regular feedback
- Translate store priorities into clear daily focus for the team
Ownership & Accountability
- Take responsibility for team performance, behaviours, and standards
- Give clear, honest feedback with positive intent
- Address issues early, constructively, and fairly
Performance & Brand Evangelism
- Ensure brand standards are understood, lived, and protected
- Balance execution excellence with human, values‑led leadership
Client Experience
- Champion storytelling, emotion, and service excellence
- Support the team in building meaningful, long‑term client relationships
- Ensure consistency of service quality at all client touchpoints
How You Lead
- Lead with presence, calm authority, and emotional intelligence
- Build trust through fairness, consistency, and reliability
- Encourage ownership while providing clarity and support
What Success Looks Like
- A motivated, confident, and accountable team
- Consistent delivery of an elevated client experience
- Strong individual and collective performance
- Clients who return because of relationships and trust
Core Competencies
- Strong experience in retail
- Experience leading and developing teams
- Strong coaching and communication skills
- Ability to create engaged, inclusive team environments
- Strong selling and clienteling capabilities
- Ability to build trust‑based, long‑term client relationships
- Confident in delivering luxury service standards
- Understanding of sales KPIs and individual performance drivers
- Ability to translate targets into daily team actions
- Results‑oriented with attention to detail
- Accountability, reliability, and professionalism
- Emotional intelligence and self‑awareness
- Motivation to grow within the Maison
Team Manager - Harrods Givenchy Permanent contract London, GB Assistant manager Sales manager S[...] employer: Dweet.
As a Team Manager at Harrods Givenchy in London, you will thrive in a dynamic and prestigious environment that champions personal growth and development. Our culture is rooted in trust, accountability, and excellence, providing you with the opportunity to lead a passionate team while delivering an exceptional client experience. With a commitment to nurturing talent and fostering long-term relationships, we offer a rewarding career path in one of the world's most iconic retail destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Harrods Givenchy Permanent contract London, GB Assistant manager Sales manager S[...]
✨Tip Number 1
Get to know the company culture before your interview. Research Harrods and Givenchy, and understand their values and client experience focus. This will help you connect with the interviewers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or improved client relationships. Be ready to share how you can bring that same energy to the floor at Harrods.
✨Tip Number 3
Showcase your coaching skills during the interview. Talk about how you've developed team members in the past and how you plan to do the same at Harrods. They want to see that you can inspire and elevate your team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the amazing client experience at Harrods.
We think you need these skills to ace Team Manager - Harrods Givenchy Permanent contract London, GB Assistant manager Sales manager S[...]
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, let us see your unique leadership style shine through. Share examples of how you've led teams in the past and how you embody the values we cherish at StudySmarter.
Highlight Client Relationships:We want to know how you build and maintain client relationships. Include specific instances where you've gone above and beyond to create a memorable client experience, as this is key to our culture.
Be Authentic:Don’t be afraid to show your personality! We value authenticity, so let your true self come through in your writing. This helps us understand how you would fit into our team and contribute to our vibrant culture.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dweet.
✨Show Your Leadership Style
As a Team Manager, it's crucial to demonstrate your leadership style during the interview. Share specific examples of how you've led teams in the past, focusing on how you set the tone and foster an environment of trust and accountability.
✨Emphasise Client Relationships
Highlight your experience in building long-term client relationships. Discuss how you've championed clienteling in previous roles and provide examples of how you've enhanced the client experience through storytelling and service excellence.
✨Be Ready to Discuss Coaching Techniques
Prepare to talk about your coaching methods and how you've developed team members' skills and confidence. Use concrete examples to illustrate how you've provided feedback and supported individuals in their growth.
✨Align with Brand Values
Familiarise yourself with the Maison's values and behaviours. During the interview, express how you embody these principles in your work and how you plan to protect and promote them within your team.
