Supervisor (Townhouse) Jessica McCormack Permanent contract London, GB Luxury Retail Luxury jew[...]

Join Jessica McCormack's townhouse as a Supervisor, playing a pivotal role in ensuring operational excellence and enhancing customer experiences within the realm of high and fine jewellery. In this dynamic position, you will lead a dedicated team, fostering collaboration and innovation in a luxurious setting. By overseeing daily operations, you'll ensure that our prestigious pieces continue to captivate and delight clients. This role offers a distinct opportunity to develop leadership skills and advance your career in a creative and supportive setting, all while contributing to a brand known for its remarkable artistry. If you're passionate about luxury jewellery and thrive in a fast-paced environment, this is the perfect opportunity for you.

Responsibilities

• You shall oversee daily operations at the townhouse to ensure efficiency and high-quality service delivery, maintaining the standards that define Jessica McCormack in the world of high jewellery.
• Lead and mentor team members by providing guidance and support in their professional development, particularly in understanding the intricacies of luxury jewellery.
• Coordinate with different departments, including design and sales, to streamline processes and improve communication, ensuring seamless operations across our organization.
• Manage scheduling and resource allocation effectively to meet business demands while considering employee well-being amidst a busy luxury retail environment.
• Monitor performance metrics and implement strategies for continuous improvement aligned with company goals, particularly focusing on the high jewellery segment.
• Handle customer inquiries specific to high and fine jewellery and resolve issues promptly, enhancing customer satisfaction and loyalty to Jessica McCormack.
• Ensure compliance with all organizational policies and procedures, as well as relevant legal regulations pertaining to the jewellery industry.
• Contribute to strategic planning by offering insights and recommendations based on operational data and industry trends from the luxury jewellery market.

Requirements

• Effectively manage and mentor team members to enhance their skills and productivity, fostering a collaborative environment within the high and fine jewellery sector.
• Oversee daily operations at the townhouse, ensuring smooth workflow and adherence to quality standards reflective of our brand values.
• Implement and maintain efficient systems and processes specific to high-end jewellery operations to improve overall efficiency.
• Handle complex client interactions, particularly those involving UHNWI, providing exceptional service and resolving issues promptly.
• Coordinate with different departments, such as design and sales, to ensure seamless communication and project execution within the context of luxury offerings.
• Conduct regular performance reviews, offering constructive feedback and identifying areas for growth in expertise related to fine jewellery.
• Lead by example, demonstrating commitment to excellence and inspiring the team to achieve common goals synonymous with luxury and prestige.
• Stay informed about industry trends, especially those impacting high jewellery, and integrate relevant insights to keep our offerings innovative and competitive.
• 2-3 years of managerial experience is required; this is a complex ambitious flagship store with an expected high turnover, therefore less of a learn on the job, managerial development role.
• Day-to-day responsibilities will include shop floor supervision, supporting difficult client situations, retail excellence standards, visual merchandising standards, leading inventory cycle counts, and ensuring excellent client experience.
• Work on developing own client through supporting selling on the floor.
• Looking for a team motivator, to support on morning team huddles and end of day check-ins.
• Must be able to work occasional Sundays.