At a Glance
- Tasks: Lead a dynamic team, drive sales, and create an exceptional customer experience.
- Company: Join Zadig & Voltaire, a luxury fashion brand with a vibrant culture.
- Benefits: Competitive salary, career development opportunities, and a creative work environment.
- Other info: Embrace a diverse workplace and grow your career in the fashion industry.
- Why this job: Be a fashion leader and inspire your team while engaging with stylish customers.
- Qualifications: 2-5 years in luxury retail, strong leadership, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The role of the Store Manager is a crucial part of the store and retail function. Connecting and engaging with the Zadig & Voltaire customers and teams, making the day-to-day activities a success, and leading the store & team performance towards success. We are looking for someone who is self-driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients. You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience. As a Store Manager, you are in charge of maximising store targets, and retail excellence, ensuring your team is motivated in providing optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards. You will build a store environment that nurtures creativity and employee development.
- Selling skills
- Be a brand ambassador and embrace the brand Selling Ceremony
- Lead your team by example
- Drive sales: you train and coach your team in delivering exceptional and personalised customer experience
- Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
- You monitor the store targets & KPIs, individual sales KPIs of your team members
- Monitor and record the shop floor activity and send regular updates to the Area manager
- Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs
- You are constantly present on the shop floor and fully available to look after customers’ needs
- Be able to build customer loyalty, understand customer relationship management
- Be able to communicate efficiently and effectively
- Be knowledgeable of the collection and the brand’s iconic pieces
- Leader skills
- Be a brand ambassador and embrace the brand Selling Ceremony
- Inspire the team and lead by example
- Support the development of the team and store KPIs
- Be proactive in developing your team skills and brand/product knowledge
- Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
- Be approachable and a great communicator who can ensure the business runs smoothly
- Build and nurture a strong relationship with your direct report, Country Manager and all other departments, partners
- Leadership expectations
- Be a good coach
- Empower your team and don’t micromanage or undermanage
- Express interest in team member’s success and personal well-being
- Be productive and results-oriented
- Be a good communicator and listen to your team
- Help your employees with career development
- Have a clear vision and strategy for the team
- Have key technical skills so you can help the team
- Operations
- Follow company policy and procedures
- Drive sales: Fully proficient in operating till system, payments and fraudulent transactions
- Manage the opening and closing procedures for your store and ensure a luxurious store environment and standards
- Create rotas that meet local needs and ZV rules and the availability of your team
- Adjust your staffing levels and the rota to match the pattern of turnover throughout the week/month/year
- Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar
- Fully proficient with all operational aspects and procedures, and proactive to learn new processes
- Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
- Have an awareness of the loss prevention procedures in store and communicate these to the team
- Pay attention to the security of the team and customers, by respecting health & safety guidelines
- Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
- Report any discrepancies to your direct report and head office departments
- Develop the store and team members CRM database and activities to develop turnover
- Follow up stock transfers between stores and manage the faulty items procedure with support from the manager
- Be exemplary in all stock management and control aspects and train your team on stock management
- Ensure all necessary tools and supplies are available
- Commercial & Merchandising
- Be commercial in everything you do!
- Manage deliveries, ensure replenishment is made and the new collection is processed according to the ZV guidelines
- Manage the VM guidelines implementation and train your team on all VM aspects & standards
- Know how to adapt the VM guides to the space and commercial/customer needs of your store
- Ensure the shop floor and the windows standards are impeccably maintained and always very commercial
- Know, use and communicate the VM tools and guidelines to the team
- Human resources
- Anticipate and manage the recruitment for the store
- Train and develop the team with a development plan that emphasizes their skills
- Organise weekly training sessions and monitor performance and development
- You are the leader of your team L&D and must embody personal development
- Identify the team members with growth potential and set up plans to develop their skills
- Coach and motivate your team by giving them skill targets to achieve
- Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team
- Monitor the regular staff reviews and employee probations
Profile: Excellent leadership & management skills, with a natural ability to productively drive a team. Able to network with other Managers and businesses to improve awareness. Be business driven and commercial in all aspects. You must have excellent communication & organisation skills. Understands how to deliver and coach a luxurious customer experience. Understand the business KPIs and how to develop them, analytical and reasoning skills. Show passion for People and luxury retail and interest in fashion and retail market trends. Details Oriented. 2 to 5 years experience with a premium/luxury background. Proficient in computer business-related computer software (Microsoft Word, Excel etc).
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Store Manager (Selfridges) Zadig&Voltaire Permanent contract London, GB Assistant manager Premi[...] employer: Dweet.
Zadig & Voltaire is an exceptional employer, offering a vibrant work culture in the heart of London that fosters creativity and personal development. As a Store Manager, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to lead a passionate group dedicated to delivering outstanding customer experiences. With a focus on employee growth and a commitment to inclusivity, working here means being part of a brand that values both its people and its customers.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (Selfridges) Zadig&Voltaire Permanent contract London, GB Assistant manager Premi[...]
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Zadig & Voltaire's latest collections and their unique selling points. This way, when you walk into that interview, you can chat confidently about how you can embody the brand and lead your team to success.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or improved sales. We want to see how you can inspire others and drive performance, so be ready to share those stories!
✨Tip Number 3
Be proactive in your approach! If you notice something about the store or the customer experience that could be improved, mention it during your interview. This shows that you're not just a follower but someone who takes initiative and cares about the brand's success.
✨Tip Number 4
Don’t forget to connect with us on our website! Applying through our platform gives you a better chance to showcase your personality and passion for fashion. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Store Manager (Selfridges) Zadig&Voltaire Permanent contract London, GB Assistant manager Premi[...]
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and retail shine through! Share specific examples of how you've engaged with customers and styled them in the past. We want to see that you're not just a manager, but a true brand ambassador.
Be Detail-Oriented:Pay attention to the details in your application. Make sure your CV is well-structured and free from typos. Highlight your experience with KPIs and team management clearly, as we value precision and organisation at StudySmarter.
Tailor Your Application:Don’t send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Store Manager role. We’re looking for someone who can lead by example and inspire their team, so make sure to showcase those qualities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Dweet.
✨Know Your Brand Inside Out
Before the interview, dive deep into Zadig & Voltaire's history, values, and current collections. Being able to discuss specific pieces and how they align with the brand's identity will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your coaching methods and how you empower team members to achieve their best. This will demonstrate that you can inspire and motivate others, which is crucial for a Store Manager role.
✨Engage with Customer Experience Scenarios
Think of scenarios where you've enhanced customer experiences or resolved issues effectively. Be ready to share these stories during the interview, as they will illustrate your ability to connect with customers and lead your team in delivering exceptional service.
✨Be Ready to Discuss KPIs and Sales Strategies
Familiarise yourself with key performance indicators relevant to retail management. Be prepared to discuss how you've previously driven sales and improved KPIs in your past roles. This shows that you're results-oriented and understand the commercial aspects of running a store.
