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- Tasks: Design and deliver innovative learning strategies for retail excellence and people development.
- Company: Fast-growing luxury brand focused on client experience and team growth.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Why this job: Shape the future of learning in a luxury brand and make a real impact.
- Qualifications: Experience in Learning & Development, especially in luxury retail.
- Other info: Opportunity to build an L&D function from the ground up.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Learning & Development Manager will be responsible for designing and delivering the learning strategy across the business, with a primary focus on retail excellence, client experience, and people development. You will partner closely with the Retail Director to build the tools, training programs, and standards that enable our retail teams to offer a consistent, world-class client experience across all markets.
At the same time, you will own and shape the wider L&D agenda for head office teams—creating onboarding journeys, career pathways, and development programs that support growth at every level. This role also oversees internal communications, ensuring our teams feel connected, informed, and aligned with the company’s direction as we scale. This is a unique opportunity to build a comprehensive L&D function from the ground up within a fast-growing luxury brand.
Key Responsibilities- Retail Excellence & Training Delivery
- Partner with the Retail Director to design and implement a retail excellence framework that elevates client experience across all stores.
- Create tools, materials, and training modules that support sales performance, product knowledge, service standards, and brand storytelling.
- Deliver engaging, high-impact training sessions in the UK and U.S. across multiple retail locations.
- Establish consistent training rhythms for new store openings, including our upcoming LA launch.
- Develop assessments, coaching tools, and ongoing capability-building programmes for retail leaders and teams.
- Onboarding & Career Path Development
- Own and enhance the company-wide onboarding experience, ensuring clarity, consistency, and strong cultural immersion.
- Build clear career pathways for retail and head office employees, working with managers to identify development milestones and progression frameworks.
- Introduce tools to support managers with performance conversations, feedback, development planning, and coaching skills.
- Head Office Learning & Development
- Work closely with the Head of People to create an L&D strategy that supports the growth of our head office teams.
- Design a suite of learning programmes across levels—from early career to leadership development.
- Identify skills gaps and training needs through data, feedback, and strategic workforce planning.
- Manage external training partners, platforms, and content providers as needed.
- Internal Communications
- Lead internal communications to ensure clarity, alignment, and engagement across the business.
- Own the creation of newsletters, internal updates, people announcements, and learning-focused communications.
- Ensure messaging aligns with brand tone, values, and culture.
- Significant experience in Learning & Development, preferably within luxury retail or client-centric environments.
- Proven record of designing and delivering high-quality training content, tools, and programmes.
- Strong facilitation skills with confidence delivering to both retail teams and head office audiences.
- A strategic thinker who can also execute and deliver hands-on training.
- Strong project management, organisational, and stakeholder engagement skills.
- Creative, proactive, and passionate about people development and client experience.
- Excellent written communication skills and an eye for detail—especially for internal communications.
Senior Learning & Development Manager (Luxury) in London employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Learning & Development Manager (Luxury) in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work in L&D. Use LinkedIn to connect and engage with them. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills in action! If you’ve designed training programmes or led workshops before, create a portfolio that highlights your best work. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by researching the company’s culture and values. Tailor your responses to reflect how your experience aligns with their mission, especially in enhancing client experience and retail excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Learning & Development Manager (Luxury) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Learning & Development, especially in luxury retail. We want to see how your skills align with our focus on client experience and people development.
Showcase Your Creativity: Don’t be shy about sharing examples of innovative training programmes or tools you've developed. We love seeing creative approaches that enhance learning and engagement, so let your personality shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured content that reflects your excellent written communication skills. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our L&D function from the ground up!
How to prepare for a job interview at Dweet.
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury brand's history, values, and client experience philosophy. Understanding their unique selling points and how they position themselves in the market will help you align your answers with their vision.
✨Showcase Your Training Success Stories
Prepare specific examples of training programmes you've designed and delivered, especially in retail or client-centric environments. Highlight measurable outcomes, like improved sales performance or enhanced customer satisfaction, to demonstrate your impact.
✨Be Ready to Discuss Strategy
Think about how you would approach building a comprehensive L&D function from scratch. Be prepared to discuss your strategic vision for onboarding, career pathways, and training delivery, and how these can elevate the client experience.
✨Communicate Clearly and Confidently
Since internal communications are key in this role, practice articulating your thoughts clearly. Use examples that showcase your written communication skills and attention to detail, as these will be crucial in ensuring alignment across teams.
