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- Tasks: Design and deliver innovative learning strategies for retail excellence and people development.
- Company: Fast-growing luxury brand focused on client experience and employee growth.
- Benefits: Permanent contract, competitive salary, and opportunities for professional development.
- Why this job: Shape the future of learning in a dynamic environment and make a real impact.
- Qualifications: Experience in L&D, strong facilitation skills, and a passion for people development.
- Other info: Unique opportunity to build an L&D function from the ground up.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Learning & Development Manager will be responsible for designing and delivering the learning strategy across the business, with a primary focus on retail excellence, client experience, and people development. You will partner closely with the Retail Director to build the tools, training programs, and standards that enable our retail teams to offer a consistent, world-class client experience across all markets.
At the same time, you will own and shape the wider L&D agenda for head office teams—creating onboarding journeys, career pathways, and development programs that support growth at every level. This role also oversees internal communications, ensuring our teams feel connected, informed, and aligned with the company's direction as we scale. This is a unique opportunity to build a comprehensive L&D function from the ground up within a fast-growing luxury brand.
Key Responsibilities- Retail Excellence & Training Delivery
- Partner with the Retail Director to design and implement a retail excellence framework that elevates client experience across all stores.
- Create tools, materials, and training modules that support sales performance, product knowledge, service standards, and brand storytelling.
- Deliver engaging, high-impact training sessions in the UK and U.S. across multiple retail locations.
- Establish consistent training rhythms for new store openings, including our upcoming LA launch.
- Develop assessments, coaching tools, and ongoing capability-building programmes for retail leaders and teams.
- Onboarding & Career Path Development
- Own and enhance the company-wide onboarding experience, ensuring clarity, consistency, and strong cultural immersion.
- Build clear career pathways for retail and head office employees, working with managers to identify development milestones and progression frameworks.
- Introduce tools to support managers with performance conversations, feedback, development planning, and coaching skills.
- Head Office Learning & Development
- Work closely with the Head of People to create an L&D strategy that supports the growth of our head office teams.
- Design a suite of learning programmes across levels—from early career to leadership development.
- Identify skills gaps and training needs through data, feedback, and strategic workforce planning.
- Manage external training partners, platforms, and content providers as needed.
- Internal Communications
- Lead internal communications to ensure clarity, alignment, and engagement across the business.
- Own the creation of newsletters, internal updates, people announcements, and learning-focused communications.
- Ensure messaging aligns with brand tone, values, and culture.
- Significant experience in Learning & Development, preferably within luxury retail or client-centric environments.
- Proven record of designing and delivering high-quality training content, tools, and programmes.
- Strong facilitation skills with confidence delivering to both retail teams and head office audiences.
- A strategic thinker who can also execute and deliver hands-on training.
- Strong project management, organisational, and stakeholder engagement skills.
- Creative, proactive, and passionate about people development and client experience.
- Excellent written communication skills and an eye for detail—especially for internal communications.
Senior Learning & Development Manager Jessica McCormack Permanent contract London, GB L&D Strat[...] employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Learning & Development Manager Jessica McCormack Permanent contract London, GB L&D Strat[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your experience in L&D and how it can elevate client experiences and team development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Learning & Development Manager Jessica McCormack Permanent contract London, GB L&D Strat[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Senior Learning & Development Manager role. Highlight your experience in designing training programmes and your understanding of retail excellence.
Showcase Your Impact: When detailing your previous roles, focus on the impact you've made. Use metrics and examples to illustrate how your training initiatives improved client experience or team performance. We love seeing tangible results!
Be Authentic: Let your personality shine through in your application. We value creativity and passion for people development, so don’t hesitate to share your unique approach to learning and development. It’s all about connecting with us!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Dweet
✨Know Your Learning & Development Stuff
Make sure you brush up on the latest trends in Learning & Development, especially in luxury retail. Be ready to discuss how you've designed and delivered training programmes in the past, and think about specific examples that showcase your skills.
✨Showcase Your Strategic Thinking
Prepare to talk about how you can partner with the Retail Director to elevate client experience. Think of ways you've previously identified skills gaps and how you’ve developed training solutions to address them. This will show you’re not just a doer but also a thinker.
✨Engage with Internal Communications
Since internal communications are key for this role, be ready to discuss how you’ve effectively communicated learning initiatives in the past. Bring examples of newsletters or updates you've created that align with brand tone and culture.
✨Be Ready for Hands-On Scenarios
Expect to be asked about your facilitation skills. Prepare to share experiences where you delivered engaging training sessions, particularly in diverse settings. Highlight your ability to adapt your style to different audiences, whether retail teams or head office staff.
