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- Tasks: Support a high-profile client in the luxury jewellery sector with administrative and client relationship tasks.
- Company: Join a prestigious jewellery brand known for its exceptional client service and innovative designs.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be part of a luxury brand and build relationships with ultra-high-net-worth clients.
- Qualifications: 3-4 years in administration, preferably in luxury or customer service, with strong organisational skills.
- Other info: Flexible hours with occasional evening and weekend events; perfect for those passionate about luxury.
The predicted salary is between 35000 - 45000 £ per year.
Provide support to Jessica and the Senior Private Client Advisor to facilitate UHNW Private Client sales. Provide administrative assistance in all areas relating to Private Client relationships and transactions, supporting Jessica and the Senior Private Client Advisor to effectively grow this sales channel. Represent Jessica and the brand by working closely with the Senior Private Client Advisor and support in building strong relationships with top clients and their representations. Ensure clients are confident in the sale process and receive exceptional client service. They will work cross functionally with Creative, Operations, Marketing, CRM, Production and Finance teams to ensure each sale and client interaction is seamless.
RESPONSIBILITIES
- Administration
- Participate in sales admin process
- Prepare sale/ transaction related documents including client fact sheets, invoices & valuations
- Client enquiries – photograph jewellery, prepare fact sheets, liaise with Social Team as needed for client facing images, pull pieces as requested by Jessica to photograph
- Track report & certificate movement
- Payment – process in person or remote payment
- Brief Jessica/ Private Client Advisor prior to appointment on attendees, topics to be covered and proactively prepare client information in advance of meetings (existing pieces, key products to show, preview comms)
- Request pieces to be transferred from other locations in advance when needed for appointments with Operations team
- Be on hand to pull pieces and take notes in appointments
- Strong product knowledge/ pricing for appointments
- Prepare client appointment gifts when necessary
- Organize client shipments - collect shipping details, request quote if needed, complete shipping form, pack & wrap goods, share tracking details as needed with client
- Client collection/ courier – prepare/ wrap purchases for collection and/or arrange courier
- Delivery/ collection of Private client jewellery as required
- Monitor and prioritise client incoming emails, messages and other communications
- Answering telephone calls in a timely fashion, taking clear and detailed messages; prioritise accordingly, allocate out, follow-up
- Create letters, reports, presentations and draft correspondence for an extensive and efficient email correspondence
- Oversee client repairs on Business Central - Receive repairs, liaise with Operations to log and monitor stock intake/ outtake, process repair form, liaise with production, track progress and prepare pieces for collection/ shipping
- Assist with client valuations
- Coordinate client gifting with CRM post appointments or for special occasions, including wrapping and delivery
- Manage client records
- Ensure client Alpha records and notes are up to date – including special occasion dates, appointment notes, items of interest, addresses & contact details
- Proficient use of Alpha to log outreach
- Create client accounts on BC for new clients
- Produce offline client 'collection' inventories when required using Canva and historic records
- Record client gifting, event invite and attendance
- Receive client own pieces, prepare and upload bespoke waivers to BC, confirm receipt of goods and liaise with Operations to ensure properly logged
- Liaise with creative & PD for bespoke drawings & quotes and testing of client's own stones
- Track progress and assist with collection/ shipping
- Oversee Jessica's loans
- Oversee client loans and loan forms
- Take minutes of meetings in client briefs with Jessica and Senior Private Client advisor, proactively take action following the meetings
- Process Private Client expenses
- Work with Jessica's EA to manage JM's time with clients and in meetings
- Develop a deep understanding of Jessica's client list with a view to provide a proactive, friendly and engaging customer experience, recommend pieces for outreach
- Filtering and prioritising internal and external enquiries and needs as necessary
- Maintaining Regular communication with clients and their respective teams
- Assisting with organising and attending events in conjunction with Marketing and Sales including client cocktails and breakfasts
- Build strong relationships with each department in Jessica McCormack and operate in a calm and effective manner
- Develop a strong understanding of internal teams' processes and work within the system to while delivering at pace
- Create a smooth customer experience. Look at efficient and effective ways of working to improve the customer experience where needed.
- Work closely with Finance/Production/Sales/ Marketing
- Readiness to be contacted out of office hours: as required on exception for UHNW clients (time differences to be considered)
- Providing sales support in the Townhouse as required, Covering reception and shop floor on occasion when necessary
- Any other reasonable tasks required which may include personal requests and ad-hoc personal errands for JM / assist EA when needed
- Handling confidential matters with highest discretion
QUALIFICATIONS AND EXPERIENCE
- 3 to 4 years of experience in administration, ideally in the jewellery industry/ luxury sector or customer service organisation
- Ideally experience in jewellery or knowledge on the subject with passion to learn
- Aptitude to quickly learn internal systems including Business Central and Alpha
- Proficient in Excel
- Proactive, dependable to see tasks through and work without supervision
- Ability to work with data and financials
- Excellent organisational skills
- Flexible, highly focused and motivated
- Ability to multitask, work under pressure, prioritize and excellent time management
- Ability to build relationships
- Attention to detail
- Personable
- Strong communication skills
- 5 days in office, with flexibility to work morning or evening events occasionally and on weekends when essential (Christmas peak weekend events)
Personal Assistant / Private Client Coordinator Jessica McCormack Permanent contract London, GB[...] employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Assistant / Private Client Coordinator Jessica McCormack Permanent contract London, GB[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the jewellery and luxury sectors. Attend events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with Jessica McCormack's brand and values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for Personal Assistants and think about how your skills can shine through. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team. Let’s get you that dream job together!
We think you need these skills to ace Personal Assistant / Private Client Coordinator Jessica McCormack Permanent contract London, GB[...]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Personal Assistant role. Highlight your relevant experience in administration and client relations, especially in the luxury sector. We want to see how you can support Jessica and the Senior Private Client Advisor effectively!
Showcase Your Skills: Don’t forget to emphasise your organisational skills and attention to detail. Mention any experience you have with managing client communications or preparing documents, as these are key parts of the job. We love seeing candidates who can multitask and thrive under pressure!
Be Personable: Since this role involves building strong relationships with clients, let your personality shine through! Share examples of how you've provided exceptional customer service in the past. We’re looking for someone who can engage with UHNW clients confidently and warmly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Dweet.
✨Know Your Stuff
Make sure you brush up on your knowledge of the jewellery industry and the specific products that Jessica McCormack offers. Being able to discuss pieces confidently will show your passion and understanding, which is crucial for a role that involves client interactions.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Prepare examples of how you would handle client enquiries or manage appointments. This will demonstrate your proactive approach and ability to provide exceptional client service.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, be ready to discuss how you manage multiple tasks and prioritise effectively. You could even share a specific example from your past experience where your organisational skills made a difference.
✨Build Rapport
During the interview, focus on building rapport with the interviewers. Show your personable side and communicate clearly. Remember, this role is all about relationships, so demonstrating your ability to connect with others will be key.