At a Glance
- Tasks: Lead a luxury store team, drive sales, and deliver exceptional customer experiences.
- Company: Join Zadig&Voltaire, a leading luxury fashion brand at Selfridges.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Embrace creativity and personal growth in a supportive team atmosphere.
- Why this job: Be a brand ambassador and inspire your team in a dynamic luxury retail setting.
- Qualifications: 2-5 years in luxury retail, strong leadership, and excellent communication skills.
The predicted salary is between 40000 - 50000 € per year.
The role of the Store Manager is a crucial part of the store and retail function. Connecting and engaging with the Zadig&Voltaire customers and teams, making the day-to-day activities a success, and leading the store & team performance towards success. We are looking for someone who is self-driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients. You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience. As a Store Manager, you are in charge of maximising store targets, and retail excellence, ensuring your team is motivated in providing optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards. You will build a store environment that nurtures creativity and employee development.
Responsibilities
- Be a brand ambassador and embrace the brand Selling Ceremony
- Lead your team by example
- Drive sales: you train and coach your team in delivering exceptional and personalised customer experience
- Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
- You monitor the store targets & KPIs, individual sales KPIs of your team members
- Monitor and record the shop floor activity and send regular updates to the Area manager
- Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs
- You are constantly present on the shop floor and fully available to look after customers’ needs
- Be able to build customer loyalty, understand customer relationship management
- Be able to communicate efficiently and effectively
- Be knowledgeable of the collection and the brand’s iconic pieces
- Inspire the team and lead by example
- Support the development of the team and store KPIs
- Be proactive in developing your team skills and brand/product knowledge
- Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
- Be approachable and a great communicator who can ensure the business runs smoothly
- Build and nurture a strong relationship with your direct report, Country Manager and all other departments, partners
- Empower your team and don’t micromanage or undermanage
- Express interest in team member’s success and personal well-being
- Be productive and results-oriented
- Be a good communicator and listen to your team
- Help your employees with career development
- Have a clear vision and strategy for the team
- Have key technical skills so you can help the team
Operations
- Follow company policy and procedures
- Drive sales: Fully proficient in operating till system, payments and fraudulent transactions
- Manage the opening and closing procedures for your store and ensure a luxurious store environment and standards
- Create rotas that meet local needs and ZV rules and the availability of your team
- Adjust your staffing levels and the rota to match the pattern of turnover throughout the week/month/year
- Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar
- Fully proficient with all operational aspects and procedures, and proactive to learn new processes
- Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
- Have an awareness of the loss prevention procedures in store and communicate these to the team
- Pay attention to the security of the team and customers, by respecting health & safety guidelines
- Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers...)
- Report any discrepancies to your direct report and head office departments
- Develop the store and team members CRM database and activities to develop turnover
- Follow up stock transfers between stores and manage the faulty items procedure with support from the manager
- Be exemplary in all stock management and control aspects and train your team on stock management
- Ensure all necessary tools and supplies are available
- Be commercial in everything you do!
- Manage deliveries, ensure replenishment is made and the new collection is processed according to the ZV guidelines
- Manage the VM guidelines implementation and train your team on all VM aspects & standards
- Know how to adapt the VM guides to the space and commercial/customer needs of your store
- Ensure the shop floor and the windows standards are impeccably maintained and always very commercial
- Know, use and communicate the VM tools and guidelines to the team.
Human Resources
- Anticipate and manage the recruitment for the store
- Train and develop the team with a development plan that emphasizes their skills
- Organise weekly training sessions and monitor performance and development
- You are the leader of your team L&D and must embody personal development
- Identify the team members with growth potential and set up plans to develop their skills
- Coach and motivate your team by giving them skill targets to achieve
- Create a positive and inclusive work atmosphere, motivate and recognize achievements within the team
- Monitor the regular staff reviews and employee probations
Profile
- Excellent leadership & management skills, with a natural ability to productively drive a team
- Able to network with other Managers and businesses to improve awareness
- Be business driven and commercial in all aspects
- You must have excellent communication & organisation skills
- Understands how to deliver and coach a luxurious customer experience
- Understand the business KPIs and how to develop them, analytical and reasoning skills.
- Show passion for People and luxury retail and interest in fashion and retail market trends
- Details Oriented
- 2 to 5 years experience with a premium/luxury background
- Proficient in computer business-related computer software (Microsoft Word, Excel etc).
Luxury Store Manager (Selfridges) in London employer: Dweet.
Zadig&Voltaire is an exceptional employer, offering a vibrant work culture that prioritises creativity and employee development in the heart of Selfridges. As a Luxury Store Manager, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to lead a passionate group dedicated to delivering unparalleled customer experiences. With a focus on personal growth and a commitment to inclusivity, working here means being part of a brand that values both its employees and its customers.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Store Manager (Selfridges) in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Zadig&Voltaire's latest collections and their unique selling points. This way, when you walk into that interview, you can chat confidently about how you can embody their brand values.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past where you've successfully led a team or improved sales. Be ready to share these stories during your interview to demonstrate how you can inspire and motivate others.
✨Tip Number 3
Practice your customer service scenarios! Since this role is all about delivering an exceptional experience, prepare for questions on how you'd handle various customer situations. This will show you're ready to step into the Store Manager role with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the StudySmarter community. Let’s get you that dream job!
We think you need these skills to ace Luxury Store Manager (Selfridges) in London
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and luxury retail shine through. Share specific examples of how you've engaged with customers and styled them in the past. We want to see that you live and breathe the brand!
Be a Team Player:Highlight your leadership skills and how you've successfully coached and motivated teams before. We’re looking for someone who can inspire others, so share stories that showcase your ability to build strong relationships and foster a positive work environment.
Know Your Numbers:Make sure to mention your experience with KPIs and sales targets. We love candidates who are not just creative but also analytical. Show us how you've driven sales and improved performance in previous roles – numbers speak volumes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dweet.
✨Know Your Brand Inside Out
Before the interview, dive deep into Zadig&Voltaire's history, values, and current collections. Being able to discuss specific pieces and how they fit into current fashion trends will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your coaching methods and how you motivate others to achieve their best. This is crucial for a Store Manager role, so be ready to discuss your approach to team development.
✨Demonstrate Customer-Centric Thinking
Think of scenarios where you've gone above and beyond for customers. Be ready to share these stories during the interview, as this will illustrate your commitment to delivering exceptional customer experiences, which is key for this position.
✨Be Ready with Data-Driven Insights
Familiarise yourself with retail KPIs and be prepared to discuss how you've used data to drive sales or improve store performance in previous roles. Showing that you can analyse and act on commercial data will demonstrate your business acumen.
