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For Companies At a Glance
- Tasks: Support IT systems and ensure security while assisting users with Microsoft 365.
- Company: Join a leading IT consulting firm in the heart of London.
- Benefits: Permanent contract, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team enhancing IT systems and cyber security.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 required.
- Other info: Great chance to develop skills in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Systems Analyst to provide day-to-day operational support across our IT systems, infrastructure, and cloud services — with a particular focus on our Microsoft 365 environment and user support, alongside contributing to our cyber security best practices and system integrity initiatives. This role will work closely with internal teams, external support partners, and technology vendors to ensure systems remain secure, reliable, and fit for purpose.
Key Responsibilities
- Provide technical support to end-users across head office, workshop, boutiques, and remote teams.
- Manage and administer the Microsoft 365 environment, including user accounts, Exchange, Teams, SharePoint, OneDrive, and device security policies.
- Support troubleshooting and maintenance of business applications, including Microsoft Dynamics 365 Business Central, POS systems, and integrated third-party services.
- Support the implementation and monitoring of cyber security best practices across the business.
- Administer security tools, including multi-factor authentication (MFA), mail filtering and Anti-Virus software.
- Participate in vulnerability management, incident response coordination, and system security reviews.
- Help maintain system documentation, asset registers, and compliance records in line with IT policies and data protection regulations.
- Assist with IT infrastructure upgrades, cloud service migrations, and new system rollouts.
- Coordinate system testing, end-user training, and post-implementation support.
- Collaborate with external IT support providers on escalations, service improvements, and ongoing system enhancements.
- Maintain up-to-date documentation of IT systems, configurations, procedures, and security protocols.
- Support the continuous improvement of IT operational processes and incident management workflows.
Skills & Experience Required
- Proven experience in a Systems Analyst, IT Support Analyst, or Desktop Support role, ideally within a retail, luxury, or manufacturing business environment.
- Strong hands-on experience supporting Microsoft 365 environments (essential) — including Exchange, Entra, SharePoint, Teams, OneDrive.
- Solid understanding of cyber security fundamentals — including access management, endpoint protection, MFA, secure cloud configuration, and vulnerability management.
- Exposure to, and understanding of compliance standards such as PCI and GDPR.
- Experience supporting Windows 10/11, Active Directory, Mac OS, iOS, Print and network technology.
- Familiarity with ERP systems (Microsoft Dynamics 365 Business Central desirable but not essential).
- Strong problem-solving skills, customer service mindset, and the ability to work independently in a fast-paced business.
- Excellent documentation, organisational, and communication skills.
- Relevant Microsoft 365 or cyber security certifications desirable (e.g., MS-100, AZ-900, SC-900).
IT Systems Analyst Jessica McCormack Permanent contract London, GB IT Consulting Information Sy[...] employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Analyst Jessica McCormack Permanent contract London, GB IT Consulting Information Sy[...]
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Systems Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Microsoft 365 and cyber security. We recommend doing mock interviews with friends or using online platforms to boost your confidence and nail that technical knowledge.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your experience with IT systems and projects. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Systems Analyst Jessica McCormack Permanent contract London, GB IT Consulting Information Sy[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Systems Analyst. Highlight your experience with Microsoft 365 and any relevant cyber security skills. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT systems and how you've tackled challenges in previous roles. Let us know why you're excited about joining StudySmarter!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've solved technical issues or improved processes. We love seeing candidates who can think on their feet and bring solutions to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dweet.
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange, Teams, SharePoint, and OneDrive. Be ready to discuss how you've managed user accounts and device security policies in the past. This will show that you're not just familiar with the tools but can also effectively support them.
✨Show Off Your Cyber Security Savvy
Since cyber security is a key focus for this role, be prepared to talk about your understanding of access management, endpoint protection, and multi-factor authentication. Bring examples of how you've implemented or monitored these practices in previous roles to demonstrate your expertise.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical troubleshooting scenarios during the interview. Think through common issues related to IT systems and how you would resolve them. This will highlight your problem-solving skills and customer service mindset, which are crucial for the role.
✨Documentation is Key
Be ready to discuss your experience with maintaining documentation of IT systems and processes. Highlight any specific tools or methods you've used to keep things organised. This shows that you understand the importance of clear documentation in supporting IT operations and compliance.
