At a Glance
- Tasks: Lead the team, drive sales, and deliver exceptional customer experiences on the shop floor.
- Company: Join a dynamic global brand with a flagship store opening.
- Benefits: Flexible hours, hands-on experience, and opportunities for growth in retail management.
- Other info: Fast-paced environment with a focus on teamwork and operational excellence.
- Why this job: Be a key player in shaping customer experiences and leading a passionate team.
- Qualifications: Retail experience, keyholding skills, and a passion for customer service.
The predicted salary is between 25000 - 32000 € per year.
We are looking for an Assistant Store Manager to join the team as second-in-command. This is a hands-on, active role for someone who enjoys being on the shop floor and a role-model to the rest of the team. While you will be a primary keyholder and responsible for the store when the Store Manager is away, you’ll spend the majority of your time selling, helping customers, and ensuring the team delivers a premium service. It’s a great fit for an experienced Brand Ambassador or Supervisor with a year or two of keyholding experience who is ready to take on more operational responsibility. This is an exciting opportunity to be part of a flagship opening and help shape how customers experience the brand on the high street.
To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods.
Day to Day Responsibilities
- Leading by Example: Spending the majority of your time on the floor, delivering a warm and knowledgeable customer experience that matches the brands standards.
- Driving Sales: Working as part of the team to meet daily and weekly sales targets, helping customers find the perfect luggage and accessories for their trips.
- Keyholding: Taking responsibility for opening and closing the store, including managing daily till procedures and security protocols.
- Second-in-Command: Acting as the senior lead on-site when the Store Manager is not around, ensuring the store runs smoothly and the team stays motivated.
- Product Expertise: Maintaining an expert level of knowledge regarding our materials and features to confidently educate both customers and the wider team.
- Maintaining Standards: Ensuring the store always looks beautiful and organised according to our brand guidelines.
- Operational Support: Assisting with stock management, deliveries, and supporting in-store events or product launches.
- Teamwork: Being a positive, collaborative, and reliable member of the store team.
The Requirements
- Retail Experience: Previous experience in a customer-facing retail or hospitality role, including demonstrable experience as a keyholder or supervisor.
- Reliability: You are dependable, proactive, and comfortable with the responsibility of managing a flagship site.
- Great Communicator: You are confident and friendly, with a genuine love for customer service and the ability to give clear direction to a team.
- Sales Focused: You naturally enjoy talking to people, building connections, and helping them make a purchase.
- Flexible: You are able to work different hours to support the needs of a global flagship, including evenings, weekends, and peak trading periods.
Physical Requirements
- Ability to stand and remain on your feet for extended periods during shifts.
- Ability to lift, carry, push, or pull stock and products (up to approximately 27 lbs / 12 kg).
- Ability to bend, reach, twist, and move comfortably around the store as required.
Assistant Store Manager (f/m/d) in London employer: Dweet.
Join our dynamic team as an Assistant Store Manager in a flagship location, where your contributions directly shape customer experiences and drive sales. We pride ourselves on a vibrant work culture that values teamwork, flexibility, and personal growth, offering ample opportunities for career advancement within our global brand. With a focus on delivering exceptional service and maintaining high standards, you'll thrive in an entrepreneurial environment that rewards initiative and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (f/m/d) in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, spend some time researching their products and values. This way, you can show off your knowledge and passion during the chat, making you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice your sales pitch! Since this role is all about driving sales and helping customers, think of a few scenarios where you can demonstrate your customer service skills. Role-play with a friend or in front of the mirror to build your confidence.
✨Tip Number 3
Be ready to showcase your leadership skills! As a second-in-command, you’ll need to motivate your team and keep things running smoothly. Prepare examples from your past experiences where you’ve successfully led a team or handled a challenging situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team. So, get that application in and let’s make it happen!
We think you need these skills to ace Assistant Store Manager (f/m/d) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about why you're passionate about retail and customer service.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Assistant Store Manager role. Focus on your keyholding experience and any leadership roles you've had. We love seeing how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for the team. Be specific about your achievements in previous roles and how they relate to the responsibilities of this position. We want to know what makes you stand out!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you're keen and ready to join our amazing team. We can't wait to hear from you!
How to prepare for a job interview at Dweet.
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, products, and customer service standards. This will not only help you answer questions confidently but also show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be a role model for the team. Prepare examples from your past experiences where you've led by example, motivated others, or handled challenging situations. This will demonstrate your capability to take on the second-in-command role effectively.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales achievements and how you've contributed to meeting targets in previous roles. Think of specific instances where you helped customers find the right products or upsold items, as this aligns perfectly with the job's focus on driving sales.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle situations like a busy store during peak hours or resolving a customer complaint. Practising these scenarios will help you articulate your thought process and decision-making skills.
