At a Glance
- Tasks: Lead the team, drive sales, and deliver exceptional customer experiences on the shop floor.
- Company: Join a global brand with a flagship store opening and a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a dynamic retail environment.
- Other info: Exciting opportunity to work in a fast-paced, collaborative environment.
- Why this job: Be a key player in shaping customer experiences and leading a passionate team.
- Qualifications: Retail experience, keyholding skills, and a love for customer service.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an Assistant Store Manager to join the team as second-in-command. This is a hands-on, active role for someone who enjoys being on the shop floor and a role-model to the rest of the team. While you will be a primary keyholder and responsible for the store when the Store Manager is away, you’ll spend the majority of your time selling, helping customers, and ensuring the team delivers a premium service. It’s a great fit for an experienced Brand Ambassador or Supervisor with a year or two of keyholding experience who is ready to take on more operational responsibility. This is an exciting opportunity to be part of a flagship opening and help shape how customers experience the brand on the high street. To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods.
Day to Day Responsibilities
- Leading by Example: Spending the majority of your time on the floor, delivering a warm and knowledgeable customer experience that matches the brand’s standards.
- Driving Sales: Working as part of the team to meet daily and weekly sales targets, helping customers find the perfect luggage and accessories for their trips.
- Keyholding: Taking responsibility for opening and closing the store, including managing daily till procedures and security protocols.
- Second-in-Command: Acting as the senior lead on-site when the Store Manager is not around, ensuring the store runs smoothly and the team stays motivated.
- Product Expertise: Maintaining an expert level of knowledge regarding our materials and features to confidently educate both customers and the wider team.
- Maintaining Standards: Ensuring the store always looks beautiful and organised according to our brand guidelines.
- Operational Support: Assisting with stock management, deliveries, and supporting in-store events or product launches.
- Teamwork: Being a positive, collaborative, and reliable member of the store team.
Requirements
- Retail Experience: Previous experience in a customer-facing retail or hospitality role, including demonstrable experience as a keyholder or supervisor.
- Reliability: Dependable, proactive, and comfortable with the responsibility of managing a flagship site.
- Great Communicator: Confident and friendly, with a genuine love for customer service and the ability to give clear direction to a team.
- Sales Focused: Naturally enjoy talking to people, building connections, and helping them make a purchase.
- Flexible: Able to work different hours to support the needs of a global flagship, including evenings, weekends, and peak trading periods.
Physical Requirements
- Ability to stand and remain on your feet for extended periods during shifts.
- Ability to lift, carry, push, or pull stock and products (up to approximately 27 lbs / 12 kg).
- Ability to bend, reach, twist, and move comfortably around the store as required.
Assistant Store Manager in London employer: Dweet.
Join our dynamic team as an Assistant Store Manager in a flagship location, where you will play a pivotal role in shaping the customer experience and driving sales. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to help you advance your career. With flexible working hours and a focus on delivering exceptional service, this is an exciting chance to be part of a global brand that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the brand and its values. This will help you connect with the team and show that you're genuinely interested in being part of their flagship store.
✨Tip Number 2
Practice your sales pitch! Since this role is all about driving sales and helping customers, think of a few scenarios where you can demonstrate your customer service skills. Role-play with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your leadership skills! As a second-in-command, you'll need to motivate the team when the Store Manager is away. Be ready to share examples of how you've led a team or handled challenges in previous roles during your interview.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Assistant Store Manager in London
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! Share specific examples of how you've gone above and beyond for customers in previous roles. We want to see that you’re not just looking for a job, but that you genuinely enjoy helping people find what they need.
Highlight Your Leadership Skills:As an Assistant Store Manager, you'll be leading the team when the Store Manager is away. Make sure to mention any experience you have in a supervisory role. We’re keen to hear about times when you’ve motivated your team or handled challenges on the shop floor.
Be Specific About Your Experience:Don’t just list your past jobs; dive into the details! Talk about your keyholding experience and how you’ve managed store operations. We love candidates who can demonstrate their understanding of what it takes to run a flagship store smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dweet.
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, products, and customer service standards. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be a role model for the team. Prepare examples of how you've led by example in previous roles, whether it's through motivating your team or handling difficult situations. Be ready to discuss how you can inspire others on the shop floor.
✨Demonstrate Your Sales Acumen
Since driving sales is a key part of the job, come prepared with specific examples of how you've successfully met sales targets in the past. Think about strategies you've used to engage customers and close sales, and be ready to share these during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle operational challenges. Practice responding to questions like how you'd manage a busy store during peak hours or resolve a customer complaint effectively.
