At a Glance
- Tasks: Lead the team, drive sales, and deliver exceptional customer experiences on the shop floor.
- Company: Join a dynamic global brand with a flagship store opening.
- Benefits: Flexible hours, hands-on experience, and opportunities for growth in retail management.
- Other info: Fast-paced environment with a focus on teamwork and operational excellence.
- Why this job: Be a key player in shaping customer experiences and leading a passionate team.
- Qualifications: Retail experience, keyholding skills, and a passion for customer service.
The predicted salary is between 25000 - 32000 € per year.
We are looking for an Assistant Store Manager to join the team as second-in-command. This is a hands-on, active role for someone who enjoys being on the shop floor and a role-model to the rest of the team. While you will be a primary keyholder and responsible for the store when the Store Manager is away, you’ll spend the majority of your time selling, helping customers, and ensuring the team delivers a premium service. It’s a great fit for an experienced Brand Ambassador or Supervisor with a year or two of keyholding experience who is ready to take on more operational responsibility. This is an exciting opportunity to be part of a flagship opening and help shape how customers experience the brand on the high street.
To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods.
Day to Day Responsibilities
- Leading by Example: Spending the majority of your time on the floor, delivering a warm and knowledgeable customer experience that matches the brands standards.
- Driving Sales: Working as part of the team to meet daily and weekly sales targets, helping customers find the perfect luggage and accessories for their trips.
- Keyholding: Taking responsibility for opening and closing the store, including managing daily till procedures and security protocols.
- Second-in-Command: Acting as the senior lead on-site when the Store Manager is not around, ensuring the store runs smoothly and the team stays motivated.
- Product Expertise: Maintaining an expert level of knowledge regarding our materials and features to confidently educate both customers and the wider team.
- Maintaining Standards: Ensuring the store always looks beautiful and organised according to our brand guidelines.
- Operational Support: Assisting with stock management, deliveries, and supporting in-store events or product launches.
- Teamwork: Being a positive, collaborative, and reliable member of the store team.
The Requirements
- Retail Experience: Previous experience in a customer-facing retail or hospitality role, including demonstrable experience as a keyholder or supervisor.
- Reliability: You are dependable, proactive, and comfortable with the responsibility of managing a flagship site.
- Great Communicator: You are confident and friendly, with a genuine love for customer service and the ability to give clear direction to a team.
- Sales Focused: You naturally enjoy talking to people, building connections, and helping them make a purchase.
- Flexible: You are able to work different hours to support the needs of a global flagship, including evenings, weekends, and peak trading periods.
Physical Requirements
- Ability to stand and remain on your feet for extended periods during shifts.
- Ability to lift, carry, push, or pull stock and products (up to approximately 27 lbs / 12 kg).
- Ability to bend, reach, twist, and move comfortably around the store as required.
Assistant Retail Store Manager in London employer: Dweet.
Join a dynamic and innovative team as an Assistant Retail Store Manager, where your contributions directly impact the customer experience in our flagship store. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to help you advance your career. With a focus on teamwork and a commitment to delivering exceptional service, this role provides a unique chance to be part of a brand that is shaping the retail landscape on the high street.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Retail Store Manager in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, spend some time on our website and social media. Familiarise yourself with our products and values so you can show off your passion and knowledge during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the role of Assistant Store Manager.
✨Tip Number 3
Show your personality! We want to see the real you, so don’t be afraid to let your enthusiasm shine through. Share stories that highlight your customer service skills and teamwork experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in the interviewer’s mind as they make their decision.
We think you need these skills to ace Assistant Retail Store Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely enjoy helping customers and being part of a team!
Tailor Your Experience:Make sure to highlight your relevant experience, especially any keyholding or supervisory roles. We love seeing how your past experiences align with the responsibilities of the Assistant Store Manager position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Dweet.
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, products, and customer service standards. This will not only help you answer questions confidently but also show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be a role model for the team. Prepare examples from your past experiences where you've led by example, motivated others, or handled challenging situations. This will demonstrate your capability to take on the second-in-command role effectively.
✨Demonstrate Your Sales Savvy
Be ready to discuss your sales achievements and how you've contributed to meeting targets in previous roles. Think of specific instances where you helped customers find the right products or upsold items, as this aligns perfectly with the job's focus on driving sales.
✨Emphasise Flexibility and Reliability
Since the role requires working flexible hours, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you've successfully managed your time and responsibilities, especially during peak trading periods.
