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For Companies At a Glance
- Tasks: Provide IT support, manage Microsoft 365, and enhance cyber security practices.
- Company: Join a luxury brand known for its innovation and excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team ensuring top-notch IT systems and security.
- Qualifications: Experience in IT support, especially with Microsoft 365 and cyber security knowledge.
- Other info: Fast-paced environment with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
This luxury brand are seeking a Systems Analyst to provide day-to-day operational support across our IT systems, infrastructure, and cloud services — with a particular focus on our Microsoft 365 environment and user support, alongside contributing to our cyber security best practices and system integrity initiatives. This role will work closely with internal teams, external support partners, and technology vendors to ensure systems remain secure, reliable, and fit for purpose.
Key Responsibilities- Systems Support & Administration
- Provide technical support to end-users across head office, workshop, boutiques, and remote teams.
- Manage and administer the Microsoft 365 environment, including user accounts, Exchange, Teams, SharePoint, OneDrive, and device security policies.
- Support troubleshooting and maintenance of business applications, including Microsoft Dynamics 365 Business Central, POS systems, and integrated third-party services.
- Cyber Security & Compliance
- Support the implementation and monitoring of cyber security best practices across the business.
- Administer security tools, including multi-factor authentication (MFA), mail filtering and Anti-Virus software.
- Participate in vulnerability management, incident response coordination, and system security reviews.
- Help maintain system documentation, asset registers, and compliance records in line with IT policies and data protection regulations.
- Project Support
- Assist with IT infrastructure upgrades, cloud service migrations, and new system rollouts.
- Coordinate system testing, end-user training, and post-implementation support.
- Collaborate with external IT support providers on escalations, service improvements, and ongoing system enhancements.
- Process & Documentation
- Maintain up-to-date documentation of IT systems, configurations, procedures, and security protocols.
- Support the continuous improvement of IT operational processes and incident management workflows.
- Proven experience in a Systems Analyst, IT Support Analyst, or Desktop Support role, ideally within a retail, luxury, or manufacturing business environment.
- Strong hands-on experience supporting Microsoft 365 environments (essential) — including Exchange, Entra, SharePoint, Teams, OneDrive.
- Solid understanding of cyber security fundamentals — including access management, endpoint protection, MFA, secure cloud configuration, and vulnerability management.
- Exposure to, and understanding of compliance standards such as PCI and GDPR.
- Experience supporting Windows 10/11, Active Directory, Mac OS, iOS, Print and network technology.
- Familiarity with ERP systems (Microsoft Dynamics 365 Business Central desirable but not essential).
- Strong problem-solving skills, customer service mindset, and the ability to work independently in a fast-paced business.
- Excellent documentation, organisational, and communication skills.
- Relevant Microsoft 365 or cyber security certifications desirable (e.g., MS-100, AZ-900, SC-900).
IT Systems Analyst employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365 or cyber security. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with Microsoft 365 and any projects you've worked on. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common IT Systems Analyst questions. Think about how your experience aligns with their needs, especially around user support and cyber security practices. We want you to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace IT Systems Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Systems Analyst. Highlight your experience with Microsoft 365 and any relevant cyber security skills. We want to see how you fit into our luxury brand's tech landscape!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT systems and how your background aligns with our needs. Don’t forget to mention your customer service mindset and problem-solving skills – we love that!
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided technical support or managed IT systems. We’re particularly interested in your hands-on experience with Microsoft 365 and any projects related to cyber security.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dweet
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange, Teams, SharePoint, and OneDrive. Be ready to discuss how you've managed user accounts and device security policies in previous roles. This will show that you're not just familiar with the tools but can also effectively support them.
✨Show Off Your Cyber Security Savvy
Since cyber security is a key focus for this role, be prepared to talk about your understanding of best practices. Discuss any experience you have with multi-factor authentication, endpoint protection, and compliance standards like PCI and GDPR. This will demonstrate your commitment to keeping systems secure.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical troubleshooting scenarios during the interview. Think through common issues that might arise in a retail or luxury environment and how you would resolve them. This will highlight your problem-solving skills and customer service mindset.
✨Bring Documentation Samples
Since documentation is crucial for this role, consider bringing samples of IT system documentation or process flows you've created in the past. This will not only showcase your organisational skills but also your attention to detail and ability to maintain compliance records.
