At a Glance
- Tasks: Lead the team on the shop floor, driving sales and delivering exceptional customer service.
- Company: Join a global brand at a flagship store opening, shaping customer experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a dynamic retail environment.
- Other info: Exciting opportunity to work in a fast-paced, collaborative atmosphere.
- Why this job: Be a key player in a vibrant team, making a real impact on customer satisfaction.
- Qualifications: Retail experience with keyholding or supervisory skills; great communication and sales focus.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for an Assistant Store Manager to join the team as second-in-command. This is a hands-on, active role for someone who enjoys being on the shop floor and a role-model to the rest of the team. While you will be a primary keyholder and responsible for the store when the Store Manager is away, you’ll spend the majority of your time selling, helping customers, and ensuring the team delivers a premium service. It’s a great fit for an experienced Brand Ambassador or Supervisor with a year or two of keyholding experience who is ready to take on more operational responsibility. This is an exciting opportunity to be part of a flagship opening and help shape how customers experience the brand on the high street.
To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods.
Day to Day Responsibilities- Leading by Example: Spending the majority of your time on the floor, delivering a warm and knowledgeable customer experience that matches the brand’s standards.
- Driving Sales: Working as part of the team to meet daily and weekly sales targets, helping customers find the perfect luggage and accessories for their trips.
- Keyholding: Taking responsibility for opening and closing the store, including managing daily till procedures and security protocols.
- Second-in-Command: Acting as the senior lead on-site when the Store Manager is not around, ensuring the store runs smoothly and the team stays motivated.
- Product Expertise: Maintaining an expert level of knowledge regarding our materials and features to confidently educate both customers and the wider team.
- Maintaining Standards: Ensuring the store always looks beautiful and organised according to our brand guidelines.
- Operational Support: Assisting with stock management, deliveries, and supporting in-store events or product launches.
- Teamwork: Being a positive, collaborative, and reliable member of the store team.
- Retail Experience: Previous experience in a customer-facing retail or hospitality role, including demonstrable experience as a keyholder or supervisor.
- Reliability: Dependable, proactive, and comfortable with the responsibility of managing a flagship site.
- Great Communicator: Confident and friendly, with a genuine love for customer service and the ability to give clear direction to a team.
- Sales Focused: Naturally enjoy talking to people, building connections, and helping them make a purchase.
- Flexible: Able to work different hours to support the needs of a global flagship, including evenings, weekends, and peak trading periods.
- Ability to stand and remain on your feet for extended periods during shifts.
- Ability to lift, carry, push, or pull stock and products (up to approximately 27 lbs / 12 kg).
- Ability to bend, reach, twist, and move comfortably around the store as required.
Flagship Store Lead & Keyholder — On‑Floor Sales employer: Dweet.
Join our flagship store as a Lead & Keyholder, where you will be part of a dynamic team dedicated to delivering exceptional customer experiences. We pride ourselves on fostering a collaborative and supportive work culture that encourages personal growth and development, offering flexible working hours to accommodate your lifestyle. With opportunities to lead by example and shape the customer journey in a vibrant high street location, this role is perfect for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Store Lead & Keyholder — On‑Floor Sales
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will not only help you stand out but also show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can go a long way, and who knows, they might even put in a good word for you!
✨Tip Number 3
Show off your sales skills during interviews! Prepare examples of how you've driven sales in previous roles. Highlighting your achievements will demonstrate that you're ready to take on the responsibility of a keyholder.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to jump into the action at our flagship store.
We think you need these skills to ace Flagship Store Lead & Keyholder — On‑Floor Sales
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your enthusiasm for retail and customer service. Share specific examples of how you've gone above and beyond for customers in previous roles – we love to hear about those moments!
Highlight Your Keyholding Experience:Since this role involves keyholding, make sure to emphasise any relevant experience you have. Talk about your responsibilities in previous positions, especially when it comes to managing the store and leading a team.
Be Authentic and Personable:We want to get to know the real you! Use a friendly tone in your application and let your personality shine through. This will help us see how you'd fit into our team and culture.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our flagship store.
How to prepare for a job interview at Dweet.
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, products, and what sets them apart in the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've driven sales in previous roles. Think about times when you exceeded targets or provided exceptional customer service. Be ready to explain your approach and the impact it had on your team and customers.
✨Demonstrate Leadership Qualities
As a second-in-command, you'll need to show that you can lead by example. Share experiences where you've motivated a team or handled a challenging situation effectively. Highlight your ability to maintain morale and ensure smooth operations in the absence of a manager.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Practice responses to situations like handling difficult customers or managing stock discrepancies. This will help you think on your feet during the interview.
