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- Tasks: Lead a luxury homeware store, delivering exceptional client experiences and driving sales.
- Company: Join a prestigious brand known for its refined aesthetic and high-end products.
- Benefits: Enjoy competitive pay, team discounts, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity, culture, and client relationships.
- Qualifications: Experience in luxury retail and strong leadership skills are essential.
- Other info: This role offers a chance to shape the future of luxury home décor.
The predicted salary is between 48000 - 72000 £ per year.
A Flagship Store Manager for a luxury home décor brand must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand’s refined aesthetic and lead with both strategic vision and operational precision.
- Luxury Retail Expertise (B2C)
- Deliver a refined and immersive boutique experience aligned with the brand's design philosophy.
- Greet and welcome clients, curating a memorable luxury experience.
- Oversee product presentation and showroom layout in line with brand aesthetics.
- Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey.
- Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager.
- B2B Sales & Trade Relationships
- Develop and nurture trade partnerships with interior designers, architects, and corporate clients.
- Host showroom presentations and product demonstrations for trade professionals.
- Organize and lead meetings, store events, and product launches tailored to the trade audience.
- Track and grow trade sales, ensuring project-based relationship building.
- Clienteling & Relationship Building
- Master CRM tools to maintain long-term client relationships.
- Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement.
- Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty.
- Aesthetic & Product Sensibility
- Maintain visual merchandising to the highest standards, in alignment with seasonal themes.
- Advise clients with a design-savvy approach, blending storytelling with product knowledge.
- Collaborate on curated showroom layouts and installations with VM and Retail Manager.
- Team Leadership & Coaching
- Lead, mentor, and manage the team to cultivate a high-performance culture.
- Provide regular training on product knowledge and sales best practices.
- Foster team stability and long-term growth through clear guidance and empowerment.
- Manage staff schedules and resolve personnel issues (absences, leave, etc.).
- Commercial Acumen
- Track sales performance and KPI alignment across B2C and B2B channels.
- Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy.
- Generate detailed monthly reports on sales, footfall, and category performance.
- Operational & Visual Excellence
- Oversee day-to-day store operations including maintenance, logistics, and inventory.
- Maintain showroom cleanliness, product placement, and visual standards.
- Manage transfers between showroom, warehouse, and client sites.
- Event Management & Brand Representation
- Suggest, plan, and lead store events with carefully selected guest lists.
- Represent the brand at networking and local cultural events to build brand visibility.
- Act as a local ambassador, engaging with hospitality venues, galleries, and design peers.
- Digital & Omnichannel Sensibility
- Champion integration of digital tools such as live chat and remote consultations.
- Collaborate with PR, e-commerce, and social media teams to drive visibility.
- Support the transition to omnichannel sales strategies, adapting internal processes accordingly.
- Emotional Intelligence & Discretion
- Communicate with cultural agility, sophistication, and confidentiality.
- Handle VIP clients and trade professionals with poise and attentiveness.
- Resolve internal and external conflicts with empathy and professionalism.
Flagship Store Director (Luxury Homeware) employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Store Director (Luxury Homeware)
✨Tip Number 1
Familiarise yourself with the luxury homeware market and the specific brand's aesthetic. Understanding the nuances of high-end retail will help you articulate your vision for the store and demonstrate your alignment with the brand's values during interviews.
✨Tip Number 2
Network with professionals in the luxury retail sector, especially those who have experience in B2B sales and trade relationships. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed a team or improved sales performance. Be prepared to share specific examples of how you've fostered a high-performance culture in previous roles.
✨Tip Number 4
Demonstrate your understanding of omnichannel strategies by discussing how you've integrated digital tools into retail operations. Highlight any experience you have with CRM systems and how you've used them to enhance client relationships.
We think you need these skills to ace Flagship Store Director (Luxury Homeware)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your luxury retail experience and any relevant B2B sales achievements. Use specific examples that demonstrate your ability to deliver exceptional client experiences and drive commercial performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury homeware and how your aesthetic sensibility aligns with the brand's philosophy. Mention your experience in team leadership and client relationship building, showcasing your strategic vision.
Showcase Relevant Skills: Emphasise your expertise in CRM tools, visual merchandising, and operational excellence. Provide examples of how you've successfully managed store operations and led teams to achieve high-performance results.
Prepare for Interviews: Research the brand thoroughly and be ready to discuss how you would enhance the client experience and drive sales. Prepare to share your thoughts on current trends in luxury retail and how you can contribute to the brand's growth.
How to prepare for a job interview at Dweet
✨Showcase Your Luxury Retail Expertise
Be prepared to discuss your previous experience in high-end retail. Highlight specific examples where you delivered exceptional client experiences and how you aligned with a brand's design philosophy.
✨Demonstrate Your B2B Relationship Skills
Share instances where you've successfully developed trade partnerships or hosted events for professionals. Emphasise your ability to nurture relationships with interior designers and architects, as this is crucial for the role.
✨Exhibit Your Aesthetic Sensibility
Prepare to talk about your approach to visual merchandising and product presentation. Discuss how you maintain high standards and how you advise clients with a design-savvy perspective.
✨Highlight Your Leadership Experience
Discuss your experience in leading and mentoring teams. Provide examples of how you've cultivated a high-performance culture and managed staff effectively, including training and resolving personnel issues.
