General Retail Manager Luxury Multi-Brand Store Permanent Contract London, Gb Concessions Depar in England

About the Role

Reporting to the Deputy Store Director, the role of the General Retail Manager is multidimensional. Equally responsible for the performance of a specific Division as having a global mindset to ensure the exceptional standards and wider performance of Retail as a whole. This includes concession partners. A highly skilled operational leader, you will set the vision and priorities for your area for the next 12 months. Always with an eye on the results of today, you are also anticipating the trends of tomorrow and influencing key stakeholders as a result. Inclusivity is just what you do. You deliver results through inspiring others, your natural coaching ability and your presence on the floor. You know your team inside out and they know you too. You are a natural role model for both your Own Bought team and Concession colleagues and you constantly strive to weave magic wherever you are in the business.

Responsibilities

This is your "business within a business" and you set the bar high. Your customers expect the best and that is exactly what you will strive to deliver for them. If an ultra-loyal customer or the CEO arrived on a visit at any time, you feel relaxed - you know your team and Division(s) are on point and ready to give them the best experience, regardless of the time of day or day of the week. You know that because you are an active leader. Visible on the floor and taking time to get to know everyone and create a truly high-performing team. You know that it is the relationships you build that will accelerate service, sales and overall performance. In order to be high performing, you have a relentless focus on making sure everyone understands the commercial goals of the Division and Retail and the part they play in achieving that. It is "just what you do" to ensure that everyone is clear on weekly/monthly progress so they can strive for every additional sale or customer moment. They all add up.

A role model for coaching and nurturing your management team, you are working with them on a daily basis to articulate the "how" and deliver the art of selling and ensure this flows down through the sales force too. You will have a 12-month strategic plan for your business which you constantly review, tweak and shape - taking corrective course setting action as a matter of habit. Naturally, this plan covers People, Customer & Commercial requirements (both own bought and concession product). Alongside that plan, you make regular (at least monthly) time to develop new ideas and strategies to enhance customer experience and drive incremental trade. Together with the Deputy Store Director and Finance Analyst for your area, a key part of your strategic plan is budget management. You will set and own the Divisional budget(s) including P&L performance. From Sales performance to Cost Base management and everything in between.

At your level, the success of your Division also relies on the effective relationships you have with key stakeholders and external partners. You are continually and actively influencing all parts of the business on key decisions and strategies to ensure the best outcomes for our people, our customers or our trade. This includes celebrating success as well as constructively feeding back, challenging and escalating any risks where required. Leadership isn’t just about leading teams but also about talent spotting and building the best teams to keep your business fit for future. You will identify, nurture and grow internal talent (either as world-class sales experts or future leaders) as well as working pro-actively with HR and in a timely way to source the best external resource too. And you make brave and bold decisions to ensure you have the right people in the right place, at the right time. Your relationship-first approach enables you to gain buy-in from your team members whilst not tolerating sustained underperformance or risk.

About You

• Emotionally intelligent and self-aware.
• Relationship-led leadership approach.
• Skilled at performance coaching.
• Skilled influencer who can demonstrate using their skills to make improvements and work effectively in a matrix model to achieve results.
• Active contributor who cares about the success of the business as a whole.
• Resilient, tenacious and genuinely open to development feedback.
• Affinity for data-driven decisions.
• Agile in your thinking and comfortable with ambiguity and change.
• Commercially astute.
• Conscientious.