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For Companies At a Glance
- Tasks: Lead a luxury store team, drive sales, and deliver exceptional customer service.
- Company: Join a prestigious luxury brand known for its style and excellence.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail world.
- Qualifications: Experience in luxury sales and strong leadership skills required.
- Other info: Dynamic environment with a focus on personal growth and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
As the Assistant Concession Manager for this brand, reporting to the Concession Manager, you will be an ambassador of the brand, motivating the team to maximize profitable sales while ensuring all KPIs and guidelines are delivered. You will run and operate an efficient store that represents the brand image and delivers world‑class customer service.
Key Responsibilities
- Team Leadership & Operations
- Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
- Lead by example in demonstrating role model behaviour that is representative of the brand.
- Lead the team through morning briefings, objective setting, training and direct coaching together with the Boutique Manager.
- Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency.
- Ensure all company policies and procedures are adhered to.
- Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns.
- Oversee store operations including daily reconciliation reports, bank statements and sales reports to UK Finance Team and Head Office.
- Ensure cash banking is carried out accurately on a weekly basis.
- Evaluate the performance of each Sales Consultant and provide constant feedback to ensure results.
- Responsible for the day to day needs of the business and administration.
- Tracking, monitoring and communicating sales targets and KPIs.
- Ensure stock loss is minimized by conducting weekly rotative inventories, participating in bi‑annual stock takes and maintaining stockroom standards.
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
- Demonstrate an in‑depth knowledge of the merchandise, and develop product knowledge among selling staff.
- Keep up to date with the fashion industry and market trends.
- Assist in the implementation and maintenance of all visual guidelines.
- Maintain store standards that reflect the brand image at all times.
- Enhance customer service standards in‑store to ensure world‑class service is delivered at all times.
- Build relationships with clients to develop loyal clientele in order to reach sales objectives.
- Proactively tackle and resolve all customer problems and complaints quickly and effectively.
- Motivate and develop Sales Associates in clientelling and customer service.
Profile & Experience
- Experience in sales in a luxury, high fashion environment and managing people.
- Leather Goods / Accessories relevant experience.
- Passion for fashion and sales.
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience.
- Excellent personal presentation.
- Understanding of retail KPIs.
- Ability to effectively and successfully lead and manage a team.
- Strong and demonstrable commercial acumen.
- A passion for customer service and sales floor focused.
- Excellent at working and delivering against deadlines and the ability to work under pressure.
- Ability to prioritise for self and the team and be able to multi‑task.
- Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions.
- Proactive and positive in approach.
- Able to communicate effectively with all internal and external customers and at all levels of the organisation.
Assistant Store Manager (Luxury) in England employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager (Luxury) in England
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into their history, values, and products. This way, you can show them you're not just another candidate but a true ambassador for their luxury image.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or resolved conflicts. Being able to demonstrate your ability to lead and inspire will set you apart from the competition.
✨Tip Number 3
Show off your sales savvy! Be ready to discuss how you've met or exceeded sales targets in the past. Use specific numbers and achievements to back up your claims – it’s all about proving you can drive results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It’s a simple gesture that can leave a lasting impression and show you’re genuinely interested in joining their team.
We think you need these skills to ace Assistant Store Manager (Luxury) in England
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share specific experiences that highlight your enthusiasm for the luxury retail sector and how it aligns with our brand's image.
Highlight Your Leadership Skills: We want to see how you can lead a team effectively. Use your application to showcase examples of how you've motivated and developed others in previous roles, especially in a high-pressure environment.
Be Results-Driven: Make sure to mention any KPIs or sales targets you've achieved in the past. We love candidates who can demonstrate their ability to meet and exceed goals while keeping customer satisfaction at the forefront.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Dweet
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and current trends. Understanding the brand DNA will not only help you answer questions confidently but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to achieve sales targets or improved customer service. This will demonstrate your capability to embody the brand image and lead by example.
✨Be Ready to Discuss KPIs
Familiarise yourself with retail KPIs and be prepared to discuss how you've tracked and achieved them in previous roles. Bring concrete examples of how you’ve monitored sales performance and implemented strategies to improve results.
✨Customer Service is Key
Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview, as demonstrating your commitment to world-class customer service will resonate well with the interviewers.
