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- Tasks: Lead a luxury beauty team, drive sales, and elevate client experiences.
- Company: Join a prestigious luxury brand at Harrods.
- Benefits: Competitive salary, employee discounts, and career development opportunities.
- Why this job: Be a key player in a dynamic luxury retail environment.
- Qualifications: 3-6 years in luxury retail with strong leadership and client relationship skills.
- Other info: Passion for design and fragrance is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and inspiring Retail Boutique Supervisor to support the Dual Site Management in leading the Harrods Beauty concession. This role is ideal for a commercially driven luxury professional with strong people leadership skills, a passion for design and fragrance, and a proven ability to elevate client experience through exceptional service and clientelling.
As a Supervisor, you will play a key role in driving sales performance, mentoring the sales team, and ensuring operational excellence while acting as a senior brand ambassador for this brand.
Key Responsibilities- Sales Leadership & Business Performance
- Support the Concession Manager in driving and maximising sales performance to achieve store and individual KPIs.
- Lead by example on the sales floor, consistently delivering high-value client experiences.
- Analyse sales trends and performance data to identify opportunities for growth.
- Support omni-channel initiatives to enhance the overall client journey.
- Drive private appointments, client private ateliers, and one-to-one selling initiatives.
- Team Leadership & Development
- Supervise, motivate, and coach the sales team to achieve excellence in service and sales.
- Support onboarding and ongoing training, ensuring product knowledge and brand standards are upheld.
- Provide regular feedback and performance guidance to develop team capability.
- Act as a key point of contact in the Manager’s absence, ensuring smooth daily operations.
- Client Experience & Clientelling
- Champion a strong clientelling culture, ensuring consistent outreach and relationship-building.
- Maintain and grow a loyal VIP client base through personalised engagement and follow-up.
- Oversee the execution of private appointments and exclusive client experiences.
- Ensure exceptional service standards are delivered at all times, aligned with L’OBJET and Harrods expectations.
- Brand Representation & Operations
- Act as a senior ambassador of L’OBJET, embodying brand values, storytelling, and aesthetic.
- Maintain visual merchandising standards and uphold an elevated boutique environment.
- Ensure operational excellence, including stock management, compliance, and daily procedures.
- Stay informed on all product categories, including home décor, fragrance, and gifting.
- 3–6 years of experience in luxury retail, with previous supervisory or key-holder experience.
- Strong background in luxury fragrance, including confident storytelling, scent profiling, and guiding clients through fragrance consultations.
- Experience within Harrods or a luxury department store environment is highly desirable.
- Proven success in driving sales, KPIs, and clientelling performance.
- Established luxury client network and strong relationship-building skills.
- Confident leader with excellent communication and coaching abilities.
- Passion for design, fragrance, craftsmanship, and luxury lifestyle.
- Proactive, commercially minded, and adaptable in a fast-paced luxury environment.
Retail Supervisor (Luxury Beauty) in City of London employer: Dweet
Contact Detail:
Dweet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (Luxury Beauty) in City of London
✨Tip Number 1
Get to know the brand inside out! Research L’OBJET and Harrods, their values, and what makes them stand out in the luxury beauty market. This knowledge will help you shine during interviews and show that you're genuinely passionate about the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or even pop into the store for a chat. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Showcase your sales skills! Prepare examples of how you've driven sales and enhanced client experiences in previous roles. Use specific metrics to demonstrate your impact – numbers speak volumes in the retail world!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your luxury retail career.
We think you need these skills to ace Retail Supervisor (Luxury Beauty) in City of London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury beauty shine through! Share specific experiences that highlight your passion for design and fragrance, as this will resonate with us and show you’re the right fit for the role.
Highlight Your Leadership Skills: We want to see how you’ve led teams in the past. Use your application to showcase examples of how you've motivated and developed others, especially in a retail setting. This will help us understand your approach to team leadership.
Demonstrate Your Sales Savvy: Make sure to include any achievements related to sales performance and clientelling. We love numbers, so if you’ve hit KPIs or driven sales growth, shout about it! This will show us you can deliver results.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention specific responsibilities and skills we’re looking for, and apply through our website to make it official!
How to prepare for a job interview at Dweet
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's values, products, and unique selling points. Being able to discuss L’OBJET’s aesthetic and storytelling will show your passion and understanding of the luxury market.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to achieve sales targets or improved client experiences, as this role heavily focuses on team leadership.
✨Demonstrate Clientelling Expertise
Be ready to discuss your approach to building and maintaining client relationships. Share strategies you've used to grow a loyal client base and how you’ve personalised client interactions to enhance their experience.
✨Analyse Sales Trends
Familiarise yourself with common sales metrics and trends in luxury retail. Be prepared to discuss how you’ve used data to drive sales performance and identify growth opportunities in previous roles.
