At a Glance
- Tasks: Lead the team, drive sales, and deliver exceptional customer experiences on the shop floor.
- Company: Join a global flagship brand with a vibrant and dynamic retail environment.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a supportive team.
- Other info: Exciting opportunity to work in a fast-paced, collaborative atmosphere.
- Why this job: Be a key player in shaping customer experiences and driving success in a new store.
- Qualifications: Retail experience, keyholding skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an Assistant Store Manager to join the team as second-in-command. This is a hands-on, active role for someone who enjoys being on the shop floor and a role-model to the rest of the team. While you will be a primary keyholder and responsible for the store when the Store Manager is away, you’ll spend the majority of your time selling, helping customers, and ensuring the team delivers a premium service. It’s a great fit for an experienced Brand Ambassador or Supervisor with a year or two of keyholding experience who is ready to take on more operational responsibility. This is an exciting opportunity to be part of a flagship opening and help shape how customers experience the brand on the high street. To support the needs of our global brand and customers, candidates must be available to work flexibly, including weekdays, evenings, weekends, and peak trading periods.
Day to Day Responsibilities
- Leading by Example: Spending the majority of your time on the floor, delivering a warm and knowledgeable customer experience that matches the brand’s standards.
- Driving Sales: Working as part of the team to meet daily and weekly sales targets, helping customers find the perfect luggage and accessories for their trips.
- Keyholding: Taking responsibility for opening and closing the store, including managing daily till procedures and security protocols.
- Second-in-Command: Acting as the senior lead on-site when the Store Manager is not around, ensuring the store runs smoothly and the team stays motivated.
- Product Expertise: Maintaining an expert level of knowledge regarding our materials and features to confidently educate both customers and the wider team.
- Maintaining Standards: Ensuring the store always looks beautiful and organised according to our brand guidelines.
- Operational Support: Assisting with stock management, deliveries, and supporting in-store events or product launches.
- Teamwork: Being a positive, collaborative, and reliable member of the store team.
Requirements
- Retail Experience: Previous experience in a customer-facing retail or hospitality role, including demonstrable experience as a keyholder or supervisor.
- Reliability: Dependable, proactive, and comfortable with the responsibility of managing a flagship site.
- Great Communicator: Confident and friendly, with a genuine love for customer service and the ability to give clear direction to a team.
- Sales Focused: Naturally enjoy talking to people, building connections, and helping them make a purchase.
- Flexible: Able to work different hours to support the needs of a global flagship, including evenings, weekends, and peak trading periods.
Physical Requirements
- Ability to stand and remain on your feet for extended periods during shifts.
- Ability to lift, carry, push, or pull stock and products (up to approximately 27 lbs / 12 kg).
- Ability to bend, reach, twist, and move comfortably around the store as required.
Assistant Store Manager employer: Dweet.
Join a dynamic team as an Assistant Store Manager in our flagship location, where you will play a pivotal role in shaping the customer experience and driving sales. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to help you advance your career. With flexible working hours and a focus on delivering exceptional service, this is an exciting chance to be part of a global brand that truly values its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products and values so you can chat confidently with customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or handled challenges in previous roles. This is key for a second-in-command position.
✨Tip Number 4
Be flexible and ready to adapt! Highlight your availability for different shifts and peak times. This shows you're committed and ready to jump in whenever needed, which is super important for a flagship store.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your enthusiasm for retail and customer service. Share specific examples of how you've gone above and beyond for customers in previous roles – we love to hear about your experiences!
Highlight Your Keyholding Experience:Since this role involves keyholding responsibilities, make sure to mention any relevant experience you have. Talk about times when you’ve successfully managed a store or team in the absence of a manager – it’ll show us you’re ready for this step up!
Be Personable and Authentic:We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to let your personality shine through. This helps us see how you might fit into our team culture.
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Dweet.
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their values, products, and customer service standards. This will not only help you answer questions confidently but also show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be a role model for the team. Prepare examples from your past experiences where you've led by example, motivated others, or handled challenging situations. This will demonstrate your capability to take on operational responsibilities.
✨Demonstrate Your Sales Savvy
Be ready to discuss your sales experience and how you've contributed to meeting targets in previous roles. Think of specific instances where you helped customers find the right products or upsold items, as this aligns perfectly with the job's focus on driving sales.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle store operations. Practice responses to scenarios like managing a busy store during peak hours or resolving a customer complaint. This will show that you're prepared for the hands-on nature of the role.
