At a Glance
- Tasks: Lead and elevate treatment offerings at Bamford Haybarn Spa, ensuring exceptional guest experiences.
- Company: Join a prestigious spa brand known for its holistic approach and commitment to excellence.
- Benefits: Competitive salary, professional development, and opportunities for personal growth.
- Other info: Be part of a B Corp journey, driving social and environmental improvements.
- Why this job: Make a real impact on guest experiences while working in a beautiful Cotswolds setting.
- Qualifications: Experience in treatments and team management, with a passion for holistic wellness.
The predicted salary is between 40500 - 49500 £ per year.
Overall Job Purpose
To lead and elevate the Bamford treatment offering at the Flagship Bamford Haybarn Spa in the Cotswolds, ensuring best‑in‑class protocols, exceptional therapist capability, and a seamless, holistic guest experience aligned with brand philosophy and commercial goals.
- Main Responsibilities
- Treatment Leadership & Standards
- Lead the development, refinement, and evolution of all treatment protocols in line with Bamford’s holistic and results‑driven approach.
- Ensure consistency, precision, and excellence in treatment delivery at Bamford Haybarn Spa, Cotswolds.
- Act as the senior technical authority for advanced treatments and complex guest consultations.
- Uphold and continuously elevate service standards, rituals, and overall guest experience.
- Ensure full integration of product knowledge into all treatments and guest journeys.
- Training & Development
- Lead structured training programs for new protocols, product launches, and refresher sessions.
- Ensure all therapists are trained to deliver treatments to the required brand standard.
- Develop and implement clear CPD pathways in collaboration with Head of Spa and Education.
- Mentor and develop therapists, identify training needs, and support ongoing performance development across teams.
- Ensure alignment with international training teams for global consistency.
- Team Management & Capability
- Support recruitment, onboarding, and development of the therapist team.
- Conduct regular skill assessments, performance reviews, and development plans.
- Work closely with spa management teams to maintain high performance and engagement.
- Ensure compliance with all qualifications, regulatory, and safety standards.
- Service Delivery & Brand Experience
- Champion a seamless end‑to‑end guest journey from consultation through to post‑treatment care.
- Embed consistent service language, rituals, and emotional touchpoints.
- Ensure alignment between treatment experience and retail storytelling.
- Maintain exceptional presentation, professionalism, and brand standards at all times.
- Operational Oversight
- Oversee professional stock ordering and management across all spa locations.
- Maintain a balanced approach to stock, maximizing availability while minimizing waste.
- Ensure all treatment rooms, equipment, and tools are maintained to the highest standard through regular audits.
- Deliver treatments as required to maintain connection to the guest experience.
- Commercial & Strategic Contribution
- Support retail performance through strong product integration and therapist engagement.
- Drive cross‑selling through confident product knowledge and service delivery.
- Provide feedback on therapist and guest insights to inform product development and innovation.
- Contribute to overall spa performance through improvements in service, training, and experience.
- Support wider business initiatives, events, and brand activations where required.
- Core Generic Skills
- Building Relationships
- Clear communicator with full team, using initiative to continually inspire and motivate them.
- Builds effective working relationships and communication both internally and with external suppliers.
- Establishes effective working relationships at all levels.
- Social & Environmental Impact
- Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
- Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
- Planning & Organising
- Works at pace to get results in a timely manner.
- Builds a short and medium‑term plan and can modify based on changing needs.
- Problem Solving
- Finds solutions to problems and issues by identifying root causes.
- Gathers information and data to help make rational decisions.
- Personal Growth
- Takes ownership of own learning and takes action to learn and grow.
- Steps outside own comfort zone to learn new things.
- Shares own knowledge and expertise to help develop others.
- #J-18808-Ljbffr
Treatments Manager employer: Dweet
At Jessica McCormack, we offer a vibrant and creative work environment where passion for exquisite jewellery meets innovative e-commerce strategies. Our London location provides a unique blend of cultural inspiration and professional growth opportunities, allowing employees to thrive in their roles while contributing to our commitment to quality and service. With a focus on collaboration and employee development, we empower our team members to take ownership of their projects and drive meaningful results in the luxury market.
StudySmarter Expert Advice🤫
We think this is how you could land Treatments Manager
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Dweet!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Dweet.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Dweet.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Dweet!
We think you need these skills to ace Treatments Manager
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Dweet
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Dweet's Values
Before the interview, dig deep into Dweet's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
