Supervisor (Beauty) L'Objet Permanent contract London, GB Beauty supervisor Management Support [...]

We are seeking an experienced and inspiring Retail Boutique Supervisor to support the Dual Site Management in leading the Harrods Beauty concession.

This role is ideal for a commercially driven luxury professional with strong people leadership skills, a passion for design and fragrance, and a proven ability to elevate client experience through exceptional service and clientelling.

As a Supervisor, you will play a key role Gaga in driving sales performance, mentoring the sales team, and ensuring operational excellence while acting as a senior brand ambassador for L’OBJET.

Key Responsibilities

• Sales Leadership & Business Performance
• Support the Concession Manager in driving and maximising sales performance to achieve store and individual KPIs.
• Lead by example on the sales floor, consistently delivering high-value client experiences.
• Analyse sales trends and performance data to identify opportunities for growth.
• Support omni‑channel initiatives to enhance the overall client journey.
• Drive private appointments, client private ateliers, and one‑to‑one selling initiatives.
• Team Leadership & Development
• Supervise, motivate, and coach the sales team to achieve excellence in service and sales.
• Support onboarding and ongoing training, ensuring product knowledge and brand standards are upheld.
• Provide regular feedback and performance guidance to develop team capability.
• Act as a key point of contact in the Manager’s absence, ensuring smooth daily operations.
• Client Experience & Clientelling
• Champion a strong clientelling culture, ensuring consistent outreach and relationship‑building.
• Maintain and grow a loyal VIP client base through personalised engagement and follow‑up.
• Oversee the execution of private appointments and exclusive client experiences.
• Ensure exceptional service standards are delivered at all times, aligned with L’OBJET and Harrods expectations.
• Brand Representation & Operations
• Act as a senior ambassador of L’OBJET, embodying brand values, storytelling, and aesthetic.
• Maintain visual merchandising standards and uphold an elevated boutique environment.
• Ensure operational excellence, including stock management, compliance, and daily procedures.
• Stay informed on all product categories, including home décor, fragrance, and gifting.

Qualifications & Skills

• 3–6 years of experience in luxury retail, with previous supervisory or key‑holder experience.
• Strong background in luxury fragrance, including confident storytelling, scent profiling, and guiding clients through fragrance consultations.
• Experience within Harrods or a luxury department store environment is highly desirable.
• Proven success in driving sales, KPIs, and clientelling performance.
• Established luxury client network and strong ALK relationship‑building skills.
• Confident leader with excellent communication and coaching abilities.
• Passion for sebelum, fragrance, craftsmanship, and luxury lifestyle.
• Proactive, commercially minded, and adaptable in a fast‑paced luxury environment.
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