At a Glance
- Tasks: Design and deliver innovative learning strategies for retail excellence and people development.
- Company: Fast-growing luxury brand focused on client experience and team growth.
- Benefits: Permanent contract, competitive salary, and opportunities for professional development.
- Other info: Unique opportunity to build an L&D function from the ground up.
- Why this job: Shape the future of learning in a dynamic environment and make a real impact.
- Qualifications: Experience in L&D, strong facilitation skills, and a passion for people development.
The predicted salary is between 60000 - 80000 € per year.
The Senior Learning & Development Manager will be responsible for designing and delivering the learning strategy across the business, with a primary focus on retail excellence, client experience, and people development. You will partner closely with the Retail Director to build the tools, training programs, and standards that enable our retail teams to offer a consistent, world-class client experience across all markets. At the same time, you will own and shape the wider L&D agenda for head office teams—creating onboarding journeys, career pathways, and development programs that support growth at every level. This role also oversees internal communications, ensuring our teams feel connected, informed, and aligned with the company’s direction as we scale. This is a unique opportunity to build a comprehensive L&D function from the ground up within a fast-growing luxury brand.
Key Responsibilities
- Retail Excellence & Training Delivery: Partner with the Retail Director to design and implement a retail excellence framework that elevates client experience across all stores. Create tools, materials, and training modules that support sales performance, product knowledge, service standards, and brand storytelling. Deliver engaging, high-impact training sessions in the UK and U.S. across multiple retail locations. Establish consistent training rhythms for new store openings, including our upcoming LA launch. Develop assessments, coaching tools, and ongoing capability-building programmes for retail leaders and teams.
- Onboarding & Career Path Development: Own and enhance the company-wide onboarding experience, ensuring clarity, consistency, and strong cultural immersion. Build clear career pathways for retail and head office employees, working with managers to identify development milestones and progression frameworks. Introduce tools to support managers with performance conversations, feedback, development planning, and coaching skills.
- Head Office Learning & Development: Work closely with the Head of People to create an L&D strategy that supports the growth of our head office teams. Design a suite of learning programmes across levels—from early career to leadership development. Identify skills gaps and training needs through data, feedback, and strategic workforce planning. Manage external training partners, platforms, and content providers as needed.
- Internal Communications: Lead internal communications to ensure clarity, alignment, and engagement across the business. Own the creation of newsletters, internal updates, people announcements, and learning-focused communications. Ensure messaging aligns with brand tone, values, and culture.
About You
- Significant experience in Learning & Development, preferably within luxury retail or client-centric environments.
- Proven record of designing and delivering high-quality training content, tools, and programmes.
- Strong facilitation skills with confidence delivering to both retail teams and head office audiences.
- A strategic thinker who can also execute and deliver hands-on training.
- Strong project management, organisational, and stakeholder engagement skills.
- Creative, proactive, and passionate about people development and client experience.
- Excellent written communication skills and an eye for detail—especially for internal communications.
Senior Learning & Development Manager Jessica McCormack Permanent contract London, GB L&D Strat[...] employer: Dweet
As a Senior Learning & Development Manager at our fast-growing luxury brand in London, you will thrive in a dynamic work culture that prioritises employee growth and development. We offer comprehensive training programmes, clear career pathways, and a collaborative environment where your contributions directly impact our retail excellence and client experience. Join us to build a robust L&D function and be part of a team that values innovation, engagement, and alignment with our brand's vision.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Learning & Development Manager Jessica McCormack Permanent contract London, GB L&D Strat[...]
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on showcasing your experience in L&D and how it can elevate client experiences and team development.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our team.
We think you need these skills to ace Senior Learning & Development Manager Jessica McCormack Permanent contract London, GB L&D Strat[...]
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Learning & Development, especially in luxury retail. We want to see how your skills align with our focus on client experience and people development.
Showcase Your Creativity:Don’t be afraid to let your personality shine through! Use examples that demonstrate your creative approach to training and development. We love seeing innovative ideas that can elevate our L&D strategy.
Highlight Your Communication Skills:Since internal communications are key for this role, make sure to showcase your written communication skills. We’re looking for clarity and engagement in your application, so keep it professional yet approachable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our L&D function!
How to prepare for a job interview at Dweet
✨Know Your Learning & Development Stuff
Make sure you brush up on the latest trends in Learning & Development, especially in luxury retail. Be ready to discuss how you've designed and delivered training programmes in the past, and think of specific examples that showcase your skills in creating engaging content.
✨Showcase Your Strategic Thinking
This role requires a strategic mindset, so be prepared to talk about how you've identified skills gaps and developed training solutions. Think about times when you've partnered with leadership to enhance client experience or improve team performance—these stories will resonate well.
✨Demonstrate Your Facilitation Skills
Since you'll be delivering training sessions across various locations, practice articulating your facilitation style. Share experiences where you've successfully engaged diverse audiences, and highlight any feedback you've received that showcases your impact as a trainer.
✨Communicate Clearly and Confidently
Internal communications are key in this role, so make sure you convey your ideas clearly during the interview. Prepare to discuss how you've crafted internal messages or newsletters in the past, and be ready to demonstrate your attention to detail and alignment with brand values.
