Senior Client Advisor (Townhouse) Jessica McCormack Permanent contract London, GB Fine Jewelry [...]

In Jessica McCormack our focus is to foster product and client expertise. We recognize sales associates with in-depth product knowledge across categories, with the ability to engage and retain locals. These people know the collections in terms of technical and stylistic aspects, they are curious and they keep regularly updated to effectively present the collections and inspire customers. They are able to collect clients’ data, in order to build a relationship with them and to increase their engagement rate, maintaining a good percentage of top and super top clients in their portfolio.

How you will contribute:

• Develops and maintains excellent product knowledge, an understanding of current products, trends and collections across categories.
• Has sophisticated selling skills regarding all categories.
• Maintains high standards of product presentation.
• Provides excellent customer service and uses appropriate sales techniques to ensure targets are met.
• Understands customer product requirements and provides effective qualitative feedback on the collections.
• Ensures link selling by promoting all categories, in line with Jessica McCormack Client Journey.
• Has best in class practices to collect clients’ data to increase the number of attainable locals and to work on initiatives to increase their engagement rate.
• Is able to put in practice actions to maintain a good percentage of top and super top clients in his/her portfolio.
• Has best in class practices to retain locals.
• Meets and exceeds monthly sales goals and KPIs through client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives.
• Maintains an open, learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Assists management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintains visual standards including merchandise presentation, signage, lighting, and general maintenance as requested.
• Complies with all company policies and procedures.
• Maintains an environment where all associates are treated fairly and with dignity and respect.

Who you are:

• Outstanding Performance: sales performance/retail KPIs better than the rest of the store team.
• Achievement of locals contactable target, development of VIC/VVIC clients percentage target, and of retention target.
• Ability to work closely with Store Management and Brand Manager to ensure sales targets are achieved.
• Excellent communication and interpersonal skills.
• Ability to provide excellent customer service and apply effectively CRM guidelines to build, engage and retain client relationships.
• Ability to maintain VIC/VVIC clients.
• 2-3 years of previous retail sales experience in luxury environment.
• Ability to consistently achieve and exceed sales goals and KPIs.
• Builds and maintains a loyal client following.
• Has a genuine interest and follows industry trends/news.
• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented.
• Possesses strong verbal and written communication.
• Maintains a polished and well-groomed appearance at all times.
• Luxury retail sales experience preferred.
• Ability to be mobile on the sales floor for extended periods of time.
• Available to work minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season.
• Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis.