At a Glance
- Tasks: Support IT systems and ensure security while collaborating with teams and vendors.
- Company: Dynamic IT consulting firm in London focused on innovation.
- Benefits: Permanent contract with competitive salary and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement and professional development.
- Why this job: Join a team that values your skills and contributes to cutting-edge technology.
- Qualifications: Experience in IT support, especially with Microsoft 365 and cyber security knowledge.
The predicted salary is between 37800 - 46200 £ per year.
We are seeking a
Systems Analyst to provide day-to-day operational support across our IT systems, infrastructure, and cloud services — with a particular focus on our
Microsoft 365 environment and user support, alongside contributing to our cyber security best practices and system integrity initiatives .
This role will work closely with internal teams, external support partners, and technology vendors to ensure systems remain secure, reliable, and fit for purpose.
Key Responsibilities
- Systems Support & Administration
- Provide technical support to end-users across head office, workshop, boutiques, and remote teams.
- Manage and administer the
Microsoft 365 environment , including user accounts, Exchange, Teams, Share Point, One Drive, and device security policies.
- Support troubleshooting and maintenance of business applications, including
Microsoft Dynamics 365 Business Central , POS systems, and integrated third-party services.
- Cyber Security & Compliance
- Support the implementation and monitoring of cyber security best practices across the business.
Administer security tools, including multi-factor authentication (MFA), mail filtering and Anti-Virus software.
- Participate in vulnerability management, incident response coordination, and system security reviews.
- Help maintain system documentation, asset registers, and compliance records in line with IT policies and data protection regulations.
- Project Support
- Assist with IT infrastructure upgrades, cloud service migrations, and new system rollouts.
- Coordinate system testing, end-user training, and post‑implementation support.
- Collaborate with external IT support providers on escalations, service improvements, and ongoing system enhancements.
- Process & Documentation
- Maintain up‑to‑date documentation of IT systems, configurations, procedures, and security protocols.
- Support the continuous improvement of IT operational processes and incident management workflows.
Skills & Experience Required
- Proven experience in a
Systems Analyst, IT Support Analyst, or Desktop Support role, ideally within a retail, luxury, or manufacturing business environment.
Strong hands‑on experience supporting Microsoft 365 environments (essential)
— including Exchange, Entra, Share Point, Teams, One Drive.
- Solid understanding of cyber security fundamentals
— including access management, endpoint protection, MFA, secure cloud configuration, and vulnerability management.
- Exposure to, and understanding of compliance standards such as
- PCI and GDPR
- Experience supporting
Windows 10/11, Active Directory, Mac OS, i OS, Print and network technology .
- Familiarity with ERP systems (Microsoft Dynamics 365 Business Central desirable but not essential).
- Strong problem‑solving skills, customer service mindset, and the ability to work independently in a fast‑paced business.
- Excellent documentation, organisational, and communication skills.
- Relevant Microsoft 365 or cyber security certifications desirable (e. g., MS‑100, AZ‑900, SC‑900).
- #J-18808-Ljbffr
IT Systems Analyst Jessica McCormack Permanent contract London, GB IT Consulting Information Sy[...] employer: Dweet
At Jessica McCormack, we offer a vibrant and creative work environment where passion for exquisite jewellery meets innovative e-commerce strategies. Our London location provides a unique blend of cultural inspiration and professional growth opportunities, allowing employees to thrive in their roles while contributing to our commitment to quality and service. With a focus on collaboration and employee development, we empower our team members to take ownership of their projects and drive meaningful results in the luxury market.
