At a Glance
- Tasks: Support IT systems and ensure security while collaborating with teams and vendors.
- Company: Dynamic IT consulting firm in London focused on innovation.
- Benefits: Permanent contract with competitive salary and opportunities for growth.
- Other info: Fast-paced environment with a focus on continuous improvement and learning.
- Why this job: Join a team that values your input and helps you grow in tech.
- Qualifications: Experience in IT support, especially with Microsoft 365 and cyber security.
The predicted salary is between 40000 - 50000 € per year.
We are seeking a Systems Analyst to provide day-to-day operational support across our IT systems, infrastructure, and cloud services — with a particular focus on our Microsoft 365 environment and user support, alongside contributing to our cyber security best practices and system integrity initiatives. This role will work closely with internal teams, external support partners, and technology vendors to ensure systems remain secure, reliable, and fit for purpose.
Key Responsibilities
- Systems Support & Administration
- Provide technical support to end-users across head office, workshop, boutiques, and remote teams.
- Manage and administer the Microsoft 365 environment, including user accounts, Exchange, Teams, SharePoint, OneDrive, and device security policies.
- Support troubleshooting and maintenance of business applications, including Microsoft Dynamics 365 Business Central, POS systems, and integrated third-party services.
- Cyber Security & Compliance
- Support the implementation and monitoring of cyber security best practices across the business.
- Administer security tools, including multi-factor authentication (MFA), mail filtering and Anti-Virus software.
- Participate in vulnerability management, incident response coordination, and system security reviews.
- Help maintain system documentation, asset registers, and compliance records in line with IT policies and data protection regulations.
- Project Support
- Assist with IT infrastructure upgrades, cloud service migrations, and new system rollouts.
- Coordinate system testing, end-user training, and post‑implementation support.
- Collaborate with external IT support providers on escalations, service improvements, and ongoing system enhancements.
- Process & Documentation
- Maintain up‑to‑date documentation of IT systems, configurations, procedures, and security protocols.
- Support the continuous improvement of IT operational processes and incident management workflows.
Skills & Experience Required
- Proven experience in a Systems Analyst, IT Support Analyst, or Desktop Support role, ideally within a retail, luxury, or manufacturing business environment.
- Strong hands‑on experience supporting Microsoft 365 environments (essential) — including Exchange, Entra, SharePoint, Teams, OneDrive.
- Solid understanding of cyber security fundamentals — including access management, endpoint protection, MFA, secure cloud configuration, and vulnerability management.
- Exposure to, and understanding of compliance standards such as PCI and GDPR.
- Experience supporting Windows 10/11, Active Directory, Mac OS, iOS, Print and network technology.
- Familiarity with ERP systems (Microsoft Dynamics 365 Business Central desirable but not essential).
- Strong problem‑solving skills, customer service mindset, and the ability to work independently in a fast‑paced business.
- Excellent documentation, organisational, and communication skills.
- Relevant Microsoft 365 or cyber security certifications desirable (e.g., MS‑100, AZ‑900, SC‑900).
IT Systems Analyst Jessica McCormack Permanent contract London, GB IT Consulting Information Sy[...] in City of London employer: Dweet
As an IT Systems Analyst at our London office, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to engage with cutting-edge technology while contributing to our commitment to cyber security and system integrity. Join us to be part of a forward-thinking team that values innovation and excellence in the IT consulting sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Analyst Jessica McCormack Permanent contract London, GB IT Consulting Information Sy[...] in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT systems. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your projects, especially those involving Microsoft 365 or cyber security. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Systems Analyst Jessica McCormack Permanent contract London, GB IT Consulting Information Sy[...] in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in cyber security and systems support makes you a great fit for us. Keep it engaging and personal.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dweet
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange, Teams, SharePoint, and OneDrive. Be ready to discuss how you've managed user accounts and device security policies in the past. This will show that you're not just familiar with the tools but can also effectively support them.
✨Show Off Your Cyber Security Savvy
Since cyber security is a key focus for this role, be prepared to talk about your understanding of access management, endpoint protection, and multi-factor authentication. Bring examples of how you've implemented or monitored these practices in previous roles to demonstrate your expertise.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've tackled IT issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving skills clearly and effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their IT systems, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
