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For Companies We are helping our client, a tech-case company find their next Store Manager for their permanent space in Selfridges, London. this is a full-time, 40 hours a week role.
Our client:
CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. They are industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
They are looking for an entrepreneurial, creative, and passionate Store Manager wh will hit the ground running with their permanent space in Selfridges. This person will thrive in a fast paced environment and represent the brand on the front line, and be responsible for delivering the best in-store experience for customers.
Job Description
● Provide leadership and supervision to the store team, setting performance expectations and fostering a positive work culture.
● Develop and execute strategies to drive sales growth, increase profitability, and achieve store targets.
● Monitor and analyze sales performance, identify trends, and implement effective sales strategies and promotional activities.
● Create and maintain a customer-centric environment, ensuring exceptional customer service standards are met.
● Address customer inquiries, concerns, and complaints in a prompt and professional manner.
● Train, and develop store staff, provide ongoing coaching and performance feedback.
● Manage and optimize store inventory, including ordering, receiving, stock replenishment, and conducting regular stock counts.
● Ensure visual merchandising and store displays are appealing, on-brand, and aligned with company guidelines.
● Implement and enforce store policies and procedures, including cash handling, loss prevention, and safety protocols.
● Monitor and control store expenses, labor costs, and other operational budgets.
● Conduct regular staff meetings, communicate updates, and ensure effective communication channels within the store.
● Report to retail operations team with sharing valuable customer data and recommendations.
● Manage staff scheduling to ensure appropriate coverage during peak business hours and optimize labor costs.
● Stay updated on industry trends, competitor activities, and customer preferences.
● Maintain a clean, organized, and safe store environment, adhering to health and safety regulations.
Requirements
● Proven experience in retail management, with at least 5+ years of experience in retail and 3 years in a store management role.
● Flexibility to shift duty.
● Strong leadership skills, with the ability to inspire and motivate a diverse team.
● Excellent interpersonal and communication skills, with the ability to build relationships with customers, staff, and stakeholders.
● Strong business acumen and a solid understanding of retail operations, sales techniques, and customer service principles.
● Demonstrated ability to drive sales growth and meet store targets.
● Proficiency in analyzing sales data and reports to identify trends, opportunities, and areas for improvement.
● Experience in managing inventory, including ordering, stock management, and loss prevention strategies.
● Knowledge of visual merchandising principles and the ability to create appealing store displays.
● Proficiency in using point-of-sale (POS) systems and other retail software.
● Strong organizational and multitasking skills, with attention to detail.
● Ability to make effective decisions, problem-solve, and prioritize tasks in a fast-paced environment.
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Contact Detail:
Dweet. Recruiting Team
