Store Manager Casetify Permanent contract London, GB Store Management Store Systems retail

We are helping our client, a tech-case company find their next Store Manager for their permanent space in Selfridges, London. This is a full-time, 40 hours a week role.

Our client: CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. They are industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

They are looking for an entrepreneurial, creative, and passionate Store Manager who will hit the ground running with their permanent space in Selfridges. This person will thrive in a fast-paced environment and represent the brand on the front line, and be responsible for delivering the best in-store experience for customers.

• Provide leadership and supervision to the store team, setting performance expectations and fostering a positive work culture.
• Develop and execute strategies to drive sales growth, increase profitability, and achieve store targets.
• Monitor and analyze sales performance, identify trends, and implement effective sales strategies and promotional activities.
• Create and maintain a customer-centric environment, ensuring exceptional customer service standards are met.
• Address customer inquiries, concerns, and complaints in a prompt and professional manner.
• Train and develop store staff, provide ongoing coaching and performance feedback.
• Manage and optimize store inventory, including ordering, receiving, stock replenishment, and conducting regular stock counts.
• Ensure visual merchandising and store displays are appealing, on-brand, and aligned with company guidelines.
• Implement and enforce store policies and procedures, including cash handling, loss prevention, and safety protocols.
• Monitor and control store expenses, labor costs, and other operational budgets.
• Conduct regular staff meetings, communicate updates, and ensure effective communication channels within the store.
• Report to retail operations team with sharing valuable customer data and recommendations.
• Manage staff scheduling to ensure appropriate coverage during peak business hours and optimize labor costs.
• Stay updated on industry trends, competitor activities, and customer preferences.
• Maintain a clean, organized, and safe store environment, adhering to health and safety regulations.

• Proven experience in retail management, with at least 5+ years of experience in retail and 3 years in a store management role.
• Flexibility to shift duty.
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Excellent interpersonal and communication skills, with the ability to build relationships with customers, staff, and stakeholders.
• Strong business acumen and a solid understanding of retail operations, sales techniques, and customer service principles.
• Demonstrated ability to drive sales growth and meet store targets.
• Proficiency in analyzing sales data and reports to identify trends, opportunities, and areas for improvement.
• Experience in managing inventory, including ordering, stock management, and loss prevention strategies.
• Knowledge of visual merchandising principles and the ability to create appealing store displays.
• Proficiency in using point-of-sale (POS) systems and other retail software.
• Strong organizational and multitasking skills, with attention to detail.
• Ability to make effective decisions, problem-solve, and prioritize tasks in a fast-paced environment.