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For Companies At a Glance
- Tasks: Lead sales and customer relations, ensuring an exceptional shopping experience.
- Company: Join the prestigious Balmain brand at Harrods, a leader in luxury fashion.
- Benefits: Enjoy a permanent contract with opportunities for growth and a vibrant work culture.
- Why this job: Be part of a dynamic team, shaping customer experiences in a luxury environment.
- Qualifications: 5-10 years in retail or luxury sales, excellent communication skills, and a proactive attitude.
- Other info: Fluency in English is essential; a second language is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Sales Manager supports the store's management team by implementing the appropriate field action plans in order to achieve the objectives. He/she is the reference point for sales and customer relations within the boutique and supports the team in order to bring the Balmain Signature to life. He/she is an ambassador of our House.
Missions:
- Sales & Customer Relations
- Be the customer relations / sales referent within the shop;
- Ensure the best welcome and service to customers according to the current rules;
- Take care of customers and develop sales: introduce the products and the brand's universe to customers, define their needs, be a force of proposal with regard to our product offer, finalize sales, develop cross-selling, multiple and complementary sales, ensure product exchanges, take care of special orders, etc.;
- Develop customers' loyalty and the store's customer file;
- Allow each customer to immerse themselves in the Balmain universe, by living not only an excellent shopping and discovery experience, but also a daring and entertaining journey.
- Business
- Analyse the sales results of the store (best sellers, slow movers, etc.) and feed the information back to the Store Manager for the buying sessions;
- Analyse the store KPIs and individual KPIs (turnover, average basket, conversion rate, etc.) to support the sales team, under the guidance of the Store Manager, in order to achieve the objectives set.
- Store Ambassador
- Work with the Client Development & Trade Marketing department to develop and maintain a relationship of excellence with the discerning client.
- Visual Merchandising
- Be responsible for the presentation of the products' guidelines in the store and the image of the House;
- Ensure that the visual merchandising guidelines are followed by the sales team;
- Be the relay point for the visual merchandising team in the store.
- Store Operations
- Provide assistance to the store management team for any operational support needs (e.g. opening and closing of the shop, etc.);
- Report data & situations on the ground to the Store Manager.
Profile:
You have a commercial background and 5 to 10 years of experience as a senior salesperson in the retail and luxury sectors, ideally at Harrods. Excellent presentation and oral/written communication skills. Strong product orientation, customer relations and business orientation. Proactive, team player, enthusiastic, versatile, rigorous and adaptable. Fluent in English. A second language would be ideal.
Sales Manager - Harrods Women Balmain Permanent contract London, GB Client Driven Performance O[...] employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Harrods Women Balmain Permanent contract London, GB Client Driven Performance O[...]
✨Tip Number 1
Familiarise yourself with the Balmain brand and its unique selling points. Understanding the brand's history, values, and product lines will help you engage customers effectively and demonstrate your passion during interviews.
✨Tip Number 2
Network within the luxury retail sector, especially if you have connections at Harrods. Attend industry events or reach out to former colleagues who may have insights or can refer you directly to the hiring team.
✨Tip Number 3
Prepare to discuss your previous sales achievements in detail. Be ready to share specific examples of how you've met or exceeded sales targets, as well as how you've built customer loyalty in past roles.
✨Tip Number 4
Showcase your understanding of visual merchandising principles. Since this role involves maintaining the store's image, be prepared to discuss how you've successfully implemented visual merchandising strategies in your previous positions.
We think you need these skills to ace Sales Manager - Harrods Women Balmain Permanent contract London, GB Client Driven Performance O[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer relations, particularly in the luxury retail sector. Emphasise any previous roles where you demonstrated strong product knowledge and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Balmain brand and how your background aligns with their values. Mention specific achievements in sales and customer loyalty that showcase your ability to meet the objectives outlined in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your oral and written communication abilities. Use clear, concise language and maintain a professional tone throughout your documents.
Highlight Your Analytical Skills: Given the importance of analysing sales results and KPIs, include examples of how you've used data to drive sales performance in previous roles. This will demonstrate your business acumen and ability to support the sales team effectively.
How to prepare for a job interview at Dweet.
✨Showcase Your Sales Expertise
Be prepared to discuss your previous sales experiences in detail. Highlight specific achievements, such as exceeding sales targets or successfully managing customer relationships, especially in luxury retail environments.
✨Demonstrate Customer-Centric Approach
Emphasise your ability to understand and meet customer needs. Prepare examples of how you've created memorable shopping experiences or developed customer loyalty in past roles.
✨Familiarise Yourself with Balmain
Research the Balmain brand thoroughly. Understand its history, values, and product offerings so you can speak passionately about how you would embody the brand's signature in your role.
✨Prepare for KPI Discussions
Be ready to discuss key performance indicators (KPIs) relevant to sales management. Think about how you've used data to drive sales strategies and improve store performance in your previous positions.
