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For Companies At a Glance
- Tasks: Lead a high-performing team to deliver exceptional luxury customer service and drive sales.
- Company: Join a prestigious multi-brand luxury store in London.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Why this job: Be the face of luxury retail and inspire your team to greatness.
- Qualifications: Experience in retail management and a passion for luxury customer service.
- Other info: Opportunity to shape your own business within a renowned brand.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
We are helping our client, a multi-brand luxury store, find a Retail Manager. Reporting to the General Retail Manager, the Retail Manager is critical to the delivery of the unparalleled luxury experience that our client is renowned for. Being the front-line face of the leadership team, the Retail Manager is skilled at building high-performing teams and delivering effective performance coaching. This is achieved through high levels of visible leadership on the floor and a natural ability to inspire and engage sales colleagues through storytelling and a culture of continuous feedback. It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards. You will focus on delivering the people, customer and commercial results of today, tomorrow and the next month. Of course, this is in partnership with your General Retail Manager who oversees the floor and together you’ll set the annual vision for your department and individually you’ll take full ownership for delivering that for your section. Think of it as your own business within a business.
About the Role
Customer Service
- Demonstrate a passion for delivering a consistently premium service experience for customers and target the team to deliver additional proactive sales through these interactions as well as spotting training needs to build confidence in the pro-active sales space.
- Understand high-net-worth individuals, and will lead the team on their journey in fostering long-term relationships with these customers.
- Lead the team to provide world-leading luxury customer service; you’ll focus on the Brilliant Basics to ensure your team are striving to exceed customer expectations.
- Oversee and own operational efficiencies in your team, ensuring that processes and policies are applied and adhered to a high standard.
- Continually monitor standards to ensure they befit the store\’s brand as well as making recommendations on how to enhance the customer journey to deliver the best customer experience and increase loyalty.
Commercial focus
- You’ll routinely make commercial decisions to maximise trade opportunities, with a particular focus on pro-active sales generation during a time where increasing competition, shifting customer expectations and an unpredictable economic climate make it essential to engage and convert customers with agility and intent. In such times, customer retention and growth will be at the heart of success.
- Assessing and interpreting data, reports, management information and insight to identify trends and shape opportunities to drive performance.
- You’ll also demonstrate your eye for profitability and how to pro-actively upsell and cross sell to generate attention to add on sales or high profit/own-bought product.
Responsibilities
- Our client, the luxury multi-brand store, firmly believes that success at a leadership level is delivered through the success of your team – and you can only achieve that if you take the time to build a psychologically safe environment with every individual in your team.
- An excellent motivator and inspirational leader, you’ll be highly visible on the shop floor and implement regular meetings, huddles and coaching to ensure all colleagues are setting the standard for excellence in sales-through-service, etiquette and performance.
- You will have a genuine passion for attracting, nurturing and developing colleagues; confident with providing feedback, you will focus on celebrating successes and addressing challenges be that through coaching or performance management.
About You
- Emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit your team members.
- Passionate about identifying and nurturing talent, you’re committed to acting as the guardian of talent within your team, fostering true performance excellence. You take pride in developing individuals who demonstrate potential, ensuring that they thrive within your division or, when appropriate, guiding them towards roles better suited to their strengths.
- Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business.
- Proven experience in analysing and interpreting multiple data sources and confidence in taking that data and implementing appropriate action.
- Understanding of and genuine interest in the luxury, high-net-worth customer and their needs.
- Conscientious with a relentless focus on always delivering the best of your ability whilst looking for ways to strive for more.
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Retail Manager Luxury Multi-Brand Store Permanent contract London, GB Kidswear Luxury Luxury Goods employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager Luxury Multi-Brand Store Permanent contract London, GB Kidswear Luxury Luxury Goods
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk in for that interview, you can show them you’re not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your storytelling skills. When you get the chance to talk about your experiences, weave in stories that highlight your leadership and customer service skills. Make it memorable and relatable!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Retail Manager Luxury Multi-Brand Store Permanent contract London, GB Kidswear Luxury Luxury Goods
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! Share specific examples of how you've delivered exceptional customer service and built relationships with high-net-worth individuals. We want to see that you understand the luxury market and can inspire your team to do the same.
Highlight Your Leadership Skills: Make sure to emphasise your experience in leading teams and coaching colleagues. We’re looking for someone who can create a psychologically safe environment and motivate others. Use your application to tell us about times you've inspired your team or improved performance through effective feedback.
Data-Driven Decisions Matter: Don’t forget to mention your ability to analyse data and make informed decisions! We value candidates who can interpret trends and use insights to drive performance. Share examples of how you've used data to enhance customer experiences or boost sales in your previous roles.
Be Authentic and Engaging: Your application should reflect your personality! We appreciate authenticity, so don’t be afraid to let your unique voice come through. Use storytelling to connect your experiences to the role, and remember to apply through our website for the best chance of success!
How to prepare for a job interview at Dweet.
✨Know Your Luxury Market
Before the interview, dive deep into the luxury retail market, especially focusing on kidswear. Understand current trends, key competitors, and what sets this multi-brand store apart. This knowledge will help you speak confidently about how you can contribute to their unique customer experience.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire teams. Share specific examples of how you've built high-performing teams in the past, particularly in a retail setting. Highlight your ability to provide effective coaching and create a psychologically safe environment for your colleagues.
✨Demonstrate Customer-Centric Thinking
Think about how you would enhance the customer journey in a luxury setting. Prepare to discuss strategies for building long-term relationships with high-net-worth individuals and how you would lead your team to deliver exceptional service that exceeds expectations.
✨Data-Driven Decision Making
Since the role involves interpreting data to drive performance, be ready to talk about your experience with data analysis. Bring examples of how you've used insights to make commercial decisions or improve operational efficiencies in previous roles, showcasing your analytical skills.
