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For Companies At a Glance
- Tasks: Deliver exceptional customer service and build lasting client relationships in a luxury retail environment.
- Company: Join Swaine, a brand known for its rich heritage and timeless craftsmanship.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of an iconic brand that values quality, style, and tradition while making a real impact.
- Qualifications: Previous luxury retail experience is preferred; strong communication skills and a passion for customer service are essential.
- Other info: Flexibility to work weekends and holidays is required.
The predicted salary is between 28800 - 43200 £ per year.
Swaine is renowned for our rich legacy, timeless craftsmanship, and dedication to providing an exceptional customer experience. Our store is a reflection of our commitment to quality, style, and tradition. We are seeking a passionate and professional Sales Associate to join our team and offer our discerning clientele unparalleled service in an iconic retail environment.
Role Overview
As a Sales Associate, you will be the face of our brand, representing our luxury products and values to customers. Your primary goal is to deliver an outstanding shopping experience, building lasting relationships with clients, and supporting store operations to achieve sales targets. You will work in a dynamic environment, ensuring the highest standards of customer service, product knowledge, and store presentation.
Key Responsibilities
- Provide a personalised and memorable shopping experience, going above and beyond to meet the needs and expectations of every customer. Build rapport and develop long-term client relationships.
- Meet and exceed sales targets through proactive customer engagement, product recommendations, and up-selling techniques. Demonstrate an understanding of luxury products to maximize revenue opportunities.
- Maintain a deep understanding of our collections, including the brand\’s heritage, craftsmanship, and key product details. Stay up-to-date with new arrivals, trends, and promotions.
- Engage with loyal clients and potential customers through personalized outreach, including follow-up calls, emails, and invitations to exclusive events.
- Assist with inventory management and stock replenishment. Follow all procedures related to store policies, cash handling, and security.
- Work closely with your colleagues to create a positive and supportive working environment, ensuring smooth store operations.
Qualifications & Skills
- Previous experience in luxury retail or high-end customer service is preferred but not essential.
- Strong interpersonal and communication skills with a passion for delivering exceptional customer service.
- Proven ability to achieve and exceed sales targets with a customer-centric approach.
- Meticulous attention to the presentation of both the store and products.
- Passion for British heritage brands and a genuine appreciation for craftsmanship, design, and luxury.
- Ability to work weekends, evenings, and holidays as required.
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Luxury Sales Associate Swaine Group Permanent contract London, GB Client advisor Flagship store[...] employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Sales Associate Swaine Group Permanent contract London, GB Client advisor Flagship store[...]
✨Tip Number 1
Familiarise yourself with Swaine's rich heritage and craftsmanship. Understanding the brand's story will not only help you connect with potential clients but also demonstrate your genuine passion for luxury products during your interactions.
✨Tip Number 2
Practice your customer engagement skills by role-playing different sales scenarios with friends or family. This will prepare you to handle various customer personalities and needs, ensuring you can provide that exceptional shopping experience Swaine is known for.
✨Tip Number 3
Stay updated on current luxury retail trends and competitor offerings. Being knowledgeable about the market will allow you to make informed product recommendations and engage in meaningful conversations with clients, enhancing their shopping experience.
✨Tip Number 4
Network within the luxury retail community. Attend events or join online forums where you can meet industry professionals. Building relationships in this space can lead to valuable insights and opportunities that may help you stand out as a candidate for the Sales Associate position.
We think you need these skills to ace Luxury Sales Associate Swaine Group Permanent contract London, GB Client advisor Flagship store[...]
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Swaine Group's history, values, and product offerings. This knowledge will help you tailor your application to reflect your passion for their luxury products and commitment to exceptional customer service.
Highlight Relevant Experience: If you have previous experience in luxury retail or high-end customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate how you've met or exceeded sales targets and provided outstanding customer experiences.
Showcase Your Skills: In your application, highlight your strong interpersonal and communication skills. Mention any relevant achievements that showcase your ability to build rapport with clients and your meticulous attention to detail in store presentation.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the brand. Discuss why you are drawn to Swaine Group and how your values align with theirs, particularly regarding craftsmanship and British heritage.
How to prepare for a job interview at Dweet.
✨Show Your Passion for Luxury
Make sure to express your genuine interest in luxury products and brands during the interview. Share any personal experiences or stories that highlight your appreciation for craftsmanship and design, as this will resonate well with the values of Swaine.
✨Demonstrate Customer-Centric Skills
Prepare examples from your past experiences where you went above and beyond to provide exceptional customer service. Highlight how you built rapport with clients and exceeded their expectations, as this is crucial for a Sales Associate role.
✨Know the Brand Inside Out
Research Swaine's heritage, product collections, and recent trends before the interview. Being knowledgeable about the brand will not only impress the interviewers but also show your commitment to representing their values and products effectively.
✨Practice Your Sales Techniques
Be ready to discuss your approach to achieving sales targets. Prepare to share specific strategies you've used in the past, such as upselling techniques or personalised customer engagement, to demonstrate your ability to drive sales in a luxury retail environment.
