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- Tasks: Engage with clients, showcase luxury jewellery, and exceed sales targets.
- Company: Join Jessica McCormack, a leading name in fine jewellery, known for its exquisite craftsmanship.
- Benefits: Enjoy a dynamic work environment, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant team that values creativity, client relationships, and luxury fashion.
- Qualifications: 2-3 years in luxury retail, excellent communication skills, and a passion for jewellery.
- Other info: Must be available for weekend shifts and maintain a polished appearance.
The predicted salary is between 28800 - 43200 £ per year.
In Jessica McCormack our focus is to foster product and client expertise. We recognize sales associates with in-depth product knowledge cross categories, with the ability to engage and retain locals. These people know the collections in terms of technical and stylistic aspects, they are curious and they keep regularly updated to effectively present the collections and inspire customers. They are able to collect clients’ data, in order to build a relationship with them and to increase their engagement rate, they always maintain a good percentage of top and super top clients in their portfolio.
How you will contribute:
• Develops and maintains excellent product knowledge, an understanding of current products, trends and collections across categories
• Has sophisticated selling skills regarding all categories
• Maintains high standards of product presentation
• Provides excellent customer service and uses appropriate sales techniques to ensure targets are met
• Understands customer products requirements and provides effective qualitative feedback on the collections
• Ensures link selling by promoting all categories, in line with Jessica McCormack Client Journey
• Has best in class practices to collect clients’ data to increase the number of attainable locals and to work on initiatives to increase their engagement rate
• Is able to put in practice actions to maintain a good percentage of top and super top clients in his/her portfolio
• Has best in class practices to retain locals
• Meet and exceed monthly sales goals and KPI’s thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives
• Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management
• Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested
• Comply with all company policies and procedures
• Maintain an environment where all associates are treated fairly and with dignity and respect
Who you are:
• Outstanding Performance: sales performance/retail KPIs better than the rest of the store team.
• Achievement of locals contactable target, development of VIC/VVIC clients percentage target, and of retention target,
• Ability to work closely with Store Management and Brand Manager to ensure sales targets are achieved,
• Excellent communication and interpersonal skills
• Ability to provide excellent customer service and apply effectively CRM guidelines to build, engage and retain client relationships
• Ability to maintain VIC/VVIC clients,
• 2-3 years of previous retail sales experience in luxury environment
• Ability to consistently achieve and exceed sales goals and KPI’s
• Builds and maintains a loyal client following
• Has a genuine interest and follows industry trends/news
• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
• Possesses strong verbal and written communication
• Maintains a polished and well-groomed appearance at all times
• Luxury retail sales experience preferred
• Ability to be mobile on the sales floor for extended periods of time
• Available to work minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season
• Ability to climb a ladder and lift packages weighing 5-8 lbs. on a regular basis
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Client Advisor Jessica McCormack Permanent contract London, GB Fine Jewelry Luxury client advis[...] employer: Dweet.
Contact Detail:
Dweet. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Jessica McCormack Permanent contract London, GB Fine Jewelry Luxury client advis[...]
✨Tip Number 1
Familiarise yourself with Jessica McCormack's collections and the latest trends in fine jewellery. Being able to discuss specific pieces and their unique features will demonstrate your product knowledge during interviews.
✨Tip Number 2
Network within the luxury retail sector, especially with professionals who have experience at Jessica McCormack or similar brands. Building connections can provide you with insider insights and potentially a referral.
✨Tip Number 3
Prepare to showcase your sales achievements and how you've met or exceeded KPIs in previous roles. Be ready to share specific examples of how you built and maintained client relationships.
✨Tip Number 4
Demonstrate your passion for luxury retail and customer service during your interactions with the team. Show that you are eager to learn and grow within the company, as this aligns with their values.
We think you need these skills to ace Client Advisor Jessica McCormack Permanent contract London, GB Fine Jewelry Luxury client advis[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Client Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise your previous retail sales experience, particularly in luxury environments. Provide specific examples of how you've met or exceeded sales goals and built client relationships.
Demonstrate Product Knowledge: Express your passion for fine jewellery and your understanding of current trends and collections. Mention any relevant knowledge you have about Jessica McCormack's products to show your enthusiasm and preparedness.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your strong verbal and written communication abilities. Consider including examples of how you've successfully engaged with clients in the past.
How to prepare for a job interview at Dweet.
✨Showcase Your Product Knowledge
Make sure to demonstrate your understanding of fine jewellery and the specific collections offered by Jessica McCormack. Be prepared to discuss current trends and how they relate to the products, as this will show your genuine interest and expertise.
✨Highlight Your Sales Achievements
Come ready to share specific examples of how you've met or exceeded sales targets in previous roles. Discuss your strategies for client engagement and retention, especially in a luxury retail environment, to illustrate your capability.
✨Emphasise Customer Service Skills
Prepare to talk about your approach to providing excellent customer service. Share instances where you went above and beyond to meet a client's needs, as this aligns with the company's focus on building strong client relationships.
✨Demonstrate Team Collaboration
Since working closely with management and colleagues is essential, be ready to discuss how you've successfully collaborated in past roles. Highlight your ability to maintain a positive team environment while achieving individual and collective goals.
