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- Tasks: Support clients, respond to inquiries, and create helpful resources.
- Company: Fast-growing HR-tech startup with a focus on customer success.
- Benefits: Competitive hourly wage, flexible working options, and part-time hours.
- Why this job: Join a dynamic team and make a real difference in customer engagement.
- Qualifications: Strong customer support values, project management skills, and SaaS knowledge.
- Other info: Remote role based in Glasgow with great growth potential.
The predicted salary is between 11 - 16 £ per hour.
A high-growth HR-tech startup is seeking an Executive Assistant to join their Customer Success team. This role involves supporting client engagement, responding to customer inquiries, and creating help resources.
Ideal candidates will possess strong customer support values, project management skills, and technical understanding of SaaS.
This part-time position is based in Glasgow, offering a competitive hourly wage and flexible working options.
Customer Success Specialist — Remote Support & Enablement in London employer: DWE Digital
Contact Detail:
DWE Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist — Remote Support & Enablement in London
✨Tip Number 1
Network like a pro! Reach out to people in the HR-tech space, especially those already working at companies you're interested in. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your customer support values and project management skills. Use real examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest in joining their Customer Success team. You never know, they might have something perfect for you!
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Success Specialist — Remote Support & Enablement in London
Some tips for your application 🫡
Show Your Customer Support Values: When writing your application, make sure to highlight your passion for customer support. We want to see how you’ve gone above and beyond for clients in the past, so share specific examples that showcase your dedication.
Demonstrate Project Management Skills: In your written application, don’t forget to mention any project management experience you have. We love candidates who can juggle multiple tasks and keep everything on track, so give us a glimpse of your organisational skills.
Technical Understanding is Key: Since this role involves SaaS, it’s important to show us that you have a solid understanding of technology. Mention any relevant tools or platforms you’ve worked with, and feel free to explain how you’ve used them to enhance customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at DWE Digital
✨Know Your Customer Success Values
Before the interview, take some time to reflect on what customer success means to you. Be ready to share examples of how you've demonstrated strong customer support values in previous roles. This will show that you align with the company's mission and understand the importance of client engagement.
✨Brush Up on SaaS Knowledge
Since the role requires a technical understanding of SaaS, make sure you're familiar with common terms and concepts. Research the company's products and be prepared to discuss how they can benefit customers. This will demonstrate your initiative and readiness to contribute from day one.
✨Showcase Your Project Management Skills
Think of specific instances where you've successfully managed projects or tasks. Be ready to discuss your approach to prioritising work, meeting deadlines, and collaborating with others. This will highlight your organisational skills and ability to handle multiple responsibilities, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
