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- Tasks: Support client engagement and respond to customer inquiries while creating helpful resources.
- Company: Join a high-growth HR-tech startup with a focus on customer success.
- Benefits: Enjoy competitive hourly pay and flexible working options.
- Why this job: Make a real difference in customer experiences while working remotely.
- Qualifications: Strong customer support values, project management skills, and SaaS knowledge.
- Other info: Part-time role based in Glasgow with great growth potential.
A high-growth HR-tech startup is seeking an Executive Assistant to join their Customer Success team. This role involves supporting client engagement, responding to customer inquiries, and creating help resources.
Ideal candidates will possess strong customer support values, project management skills, and technical understanding of SaaS.
This part-time position is based in Glasgow, offering a competitive hourly wage and flexible working options.
Customer Success Specialist — Remote Support & Enablement employer: DWE Digital
Contact Detail:
DWE Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist — Remote Support & Enablement
✨Tip Number 1
Network like a pro! Reach out to people in the HR-tech space, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or examples of your past customer support successes. When you get that interview, share how you've made a difference in previous roles.
✨Tip Number 3
Be ready for the tech talk! Brush up on your SaaS knowledge and be prepared to discuss how you can leverage it to enhance customer engagement. It’ll show you’re not just a people person but also tech-savvy.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our platform. It shows you're genuinely interested and makes it easier for us to spot your application.
We think you need these skills to ace Customer Success Specialist — Remote Support & Enablement
Some tips for your application 🫡
Show Your Customer Support Values: When writing your application, make sure to highlight your passion for customer support. We want to see how you’ve gone above and beyond for clients in the past, so share those stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Make your application specific to the Customer Success Specialist role. We love when candidates connect their experiences directly to what we’re looking for, so don’t hesitate to draw those parallels!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at DWE Digital
✨Know Your Customer Success Values
Before the interview, take some time to reflect on what customer success means to you. Be ready to share examples of how you've demonstrated strong customer support values in previous roles. This will show that you align with the company's mission and understand the importance of client engagement.
✨Brush Up on SaaS Knowledge
Since the role requires a technical understanding of SaaS, make sure you're familiar with common terms and concepts. Research the company's products and be prepared to discuss how they can benefit customers. This will demonstrate your initiative and readiness to contribute from day one.
✨Showcase Your Project Management Skills
Think of specific instances where you've successfully managed projects or tasks. Be ready to discuss your approach to prioritising work, meeting deadlines, and collaborating with others. This will highlight your organisational skills and ability to handle multiple responsibilities, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
