At a Glance
- Tasks: Design user-centred services and collaborate with agile teams to improve public sector offerings.
- Company: Join DVSA, a forward-thinking organisation focused on service design and user research.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a strong pension contribution.
- Other info: Great career growth opportunities and a culture that empowers you to thrive.
- Why this job: Make a real difference in public services while developing your design skills in a supportive environment.
- Qualifications: Experience in service design, agile methodologies, and creating accessible user experiences.
The predicted salary is between 44241 - 58997 £ per year.
Salary: £44,241 - £58,997 per annum
Vacancy Type: Permanent
Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading.
Apply before 11:55 pm on Sunday 31st May 2026
About the job
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Job description
Your responsibilities will include, but aren’t limited to:
- Designing services which meet the Government Service Standard.
- Carrying out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translating actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Prototyping website designs and UI elements as required.
- Playing a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborating with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person specification
Required experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Aware of and experienced in working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
- Experience in building coded prototypes using HTML and CSS or experience using the Prototype kit.
- Knowledge of JavaScript beneficial.
To Apply
If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer in Gorseinon in Swansea employer: DVSA.GOV
As a Senior Service Designer at DVSA, you will be part of a dynamic and collaborative environment that prioritises user-centred design and continuous improvement. With an impressive employer pension contribution, generous annual leave, and flexible working options, DVSA fosters a supportive work culture that values employee growth and well-being. Join us in Gorseinon to make a meaningful impact on public services while enjoying the benefits of a thriving team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Gorseinon in Swansea
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with other service designers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance to chat with potential employers, be ready to discuss your projects and the impact they had.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with agile delivery and user-centred design during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Senior Service Designer in Gorseinon in Swansea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your relevant experience in service design and agile delivery, and don’t forget to mention any specific projects that showcase your skills!
Showcase Your Skills:Use your application to demonstrate your understanding of user-centred design and accessibility standards. Include examples of how you've translated user research into actionable designs, as this is key for us at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your experience and skills, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at DVSA.GOV
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with user-centred design, agile delivery, and prototyping. Be ready to discuss specific projects where you’ve applied these skills.
✨Showcase Your Collaboration Skills
Since the role involves working with multi-disciplinary teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked alongside user researchers, developers, or business analysts to deliver a project.
✨Prepare for Technical Questions
Expect questions about your understanding of responsive design and accessibility standards. Be ready to explain how you’ve ensured designs meet public sector regulations and how you communicate technical concepts to non-technical stakeholders.
✨Bring Your Prototyping A-Game
As prototyping is a key part of the role, be prepared to discuss your experience with tools like HTML, CSS, or any prototype kits you've used. If possible, bring along examples of your work to demonstrate your skills in action.
