At a Glance
- Tasks: Design and improve public services using data-driven insights and user research.
- Company: Join DVSA, a forward-thinking organisation focused on user-centred design.
- Benefits: Enjoy a competitive salary, generous leave, pension contributions, and flexible working options.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Experience in service design, agile methodologies, and user-centred approaches required.
The predicted salary is between 44241 - 58997 £ per year.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Your responsibilities will include, but aren’t limited to:
- Designing services which meet the Government Service Standard.
- Carrying out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translating actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Prototyping website designs and UI elements as required.
- Playing a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborating with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person specification
Required experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Awareness and experience of working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
- Experience in building coded prototypes using HTML and CSS or experience using the Prototype kit.
- Knowledge of JavaScript beneficial.
If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer - Lead End-to-End Public Services employer: DVSA.GOV
At DVSA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as a substantial pension contribution, flexible working options, and increasing annual leave, our team members are empowered to thrive in their roles while making a meaningful impact on public services across various locations including Bristol, Swansea, and Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer - Lead End-to-End Public Services
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with other service designers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Make sure it’s easy to navigate and showcases your process, not just the final product. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your experience with agile methodologies and user-centred design. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Senior Service Designer - Lead End-to-End Public Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your relevant experience in service design and agile delivery, and don’t forget to mention any specific projects that showcase your skills in user-centred design.
Showcase Your Skills:Use your application to demonstrate your understanding of responsive design and accessibility standards. Include examples of how you've tackled design challenges in the past, especially those that required collaboration with multidisciplinary teams.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experience and how it aligns with the job description. Remember, we want to see your personality shine through, so don’t be afraid to let your passion for service design show!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our team there.
How to prepare for a job interview at DVSA.GOV
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with user-centred design, agile delivery, and prototyping. Be ready to discuss specific projects where you've successfully implemented these skills.
✨Showcase Your Collaboration Skills
Since the role involves working with multi-disciplinary teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked alongside policy experts, developers, or user researchers and how you contributed to a successful outcome.
✨Prepare for Accessibility Questions
Given the importance of accessibility in public services, be prepared to discuss how you’ve designed services that meet accessibility standards. Have examples ready that demonstrate your understanding of inclusive design and how you’ve applied it in past projects.
✨Bring Your Prototyping A-Game
As prototyping is a key part of the role, be ready to talk about your experience with rapid prototyping tools and techniques. If you have coded prototypes using HTML and CSS, or used any specific prototype kits, make sure to mention those experiences during the interview.
