At a Glance
- Tasks: Design user-centred services and collaborate with diverse teams to improve public sector offerings.
- Company: Join DVSA, a forward-thinking organisation dedicated to enhancing user experiences.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a strong pension contribution.
- Other info: Great career growth opportunities and a focus on team development.
- Why this job: Make a real difference in public services while developing your design skills in a supportive environment.
- Qualifications: Experience in service design, agile methodologies, and creating accessible user experiences.
The predicted salary is between 44241 - 58997 € per year.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Your responsibilities will include, but aren’t limited to:
- Designing services which meet the Government Service Standard.
- Carrying out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translating actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Prototyping website designs and UI elements as required.
- Playing a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborating with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person specification
Required experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Awareness and experience of working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
- Experience in building coded prototypes using HTML and CSS or experience using the Prototype kit.
- Knowledge of JavaScript beneficial.
If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer employer: DVSA.GOV
The DVSA is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as a substantial pension contribution, flexible working options, and increasing annual leave, employees are empowered to achieve a healthy work-life balance while contributing to meaningful public service improvements. Located in vibrant cities like Bristol and Leeds, the DVSA fosters collaboration within multi-disciplinary teams, ensuring that every team member can thrive and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at DVSA. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your process, not just the final product.
✨Tip Number 3
Prepare for the interview by practising common questions related to service design. Think about how you can demonstrate your experience with agile delivery and user-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in service design. We want to see how your skills align with the role, so don’t hold back on showcasing your best work!
Showcase Your Process:When detailing your experience, focus on the methodologies and approaches you've used in previous projects. We love to see how you tackle problems and iterate on designs, so share your journey with us!
Keep It Clear and Concise:Remember, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at DVSA.GOV
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with user-centred design, agile delivery, and prototyping. Be ready to discuss specific projects where you've applied these skills.
✨Showcase Your Collaboration Skills
Since the role involves working with multi-disciplinary teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked with user researchers, developers, or business analysts to deliver a project.
✨Prepare for Accessibility Questions
Given the importance of accessibility in public sector services, be prepared to discuss how you ensure designs meet accessibility standards. Have examples ready that demonstrate your understanding of designing for diverse user needs.
✨Bring Your Prototyping A-Game
As prototyping is a key part of the role, be ready to talk about your experience with tools like HTML, CSS, or any prototyping kits you've used. If possible, bring along a portfolio showcasing your prototypes to impress the interviewers.
