At a Glance
- Tasks: Design user-centred services and improve public sector experiences through collaboration.
- Company: Join DVSA, a forward-thinking organisation focused on service design and user research.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a strong pension contribution.
- Other info: Be part of a dynamic team with opportunities for professional growth and development.
- Why this job: Make a real difference in public services while developing your design skills in a supportive environment.
- Qualifications: Experience in service design, agile methodologies, and creating accessible user experiences.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Your responsibilities will include, but aren’t limited to:
- Designing services which meet the Government Service Standard.
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translate actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Will prototype website designs and UI elements as required.
- Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Required experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Awareness and experience of working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
- Experience in building coded prototypes using HTML and CSS or experience using the Prototype kit. Knowledge of JavaScript beneficial.
If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer in Nottingham employer: DVSA.GOV
Joining the DVSA as a Senior Service Designer means becoming part of a forward-thinking organisation dedicated to improving public services through innovative design. With an impressive employer pension contribution, generous annual leave that increases with service, and a strong emphasis on work-life balance through flexible working options, DVSA fosters a supportive and collaborative work culture. Employees are encouraged to grow within their roles, contributing to a user-centred design community while working alongside diverse teams to deliver impactful outcomes for the public.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at DVSA or similar organisations. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your process, not just the final product. We love seeing how you think!
✨Tip Number 3
Prepare for the interview by practising common questions related to service design and agile methodologies. Think about real-life examples from your experience that demonstrate your problem-solving skills and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to great user-centred services.
We think you need these skills to ace Senior Service Designer in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your relevant experience in service design and agile delivery, and don’t forget to mention any specific projects that showcase your skills!
Showcase Your Skills:Use your application to demonstrate your understanding of user-centred design and accessibility standards. Include examples of how you've translated user research into actionable designs, as this is key for us at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is simple enough for non-technical stakeholders to understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at DVSA.GOV
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your experience with user-centred design, agile delivery, and prototyping. Be ready to discuss specific projects where you've successfully applied these skills.
✨Showcase Your Collaboration Skills
Since the role involves working with multi-disciplinary teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked alongside developers, researchers, or analysts to deliver a project and how you navigated any challenges.
✨Prepare for Accessibility Questions
Given the importance of accessibility in public sector services, be prepared to discuss how you ensure designs meet accessibility standards. Have examples ready that demonstrate your understanding of inclusive design and how you’ve implemented it in past projects.
✨Bring Your Prototyping A-Game
As prototyping is a key part of the role, be ready to talk about your experience with rapid prototyping tools and techniques. If possible, bring along a portfolio showcasing your work, especially any coded prototypes using HTML and CSS, to impress the interviewers.
