At a Glance
- Tasks: Design innovative services and improve user experiences based on data and evidence.
- Company: Join DVSA, a forward-thinking organisation focused on user-centred design.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a strong pension contribution.
- Other info: Empowering environment with opportunities for professional growth and development.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Experience in service design, agile delivery, and creating user-friendly solutions.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Your responsibilities will include, but aren’t limited to:
- Designing services which meet the Government Service Standard.
- Carrying out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translating actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Prototyping website designs and UI elements as required.
- Playing a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborating with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Required experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Awareness and experience of working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
- Experience in building coded prototypes using HTML and CSS or experience using the Prototype kit. Knowledge of JavaScript beneficial.
If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer in Newcastle upon Tyne employer: DVSA.GOV
The DVSA is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as a substantial pension contribution, flexible working options, and increasing annual leave, employees are empowered to thrive in their roles while contributing to meaningful public service improvements. Working in vibrant locations like Bristol, Swansea, and Birmingham, you will collaborate with diverse teams in a dynamic environment focused on user-centred design.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with fellow designers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance to chat with potential employers, be ready to discuss your projects and the impact they had.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with agile delivery and user-centred design during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Senior Service Designer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your relevant experience in service design and agile delivery, and don’t forget to mention any specific projects that showcase your skills!
Showcase Your Skills:Use your application to demonstrate your understanding of user-centred design and accessibility standards. Include examples of how you've successfully collaborated with multidisciplinary teams to deliver clear and effective designs.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use simple language to explain your technical designs, especially if you're addressing non-technical stakeholders. Clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at DVSA.GOV
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've applied these in past roles, especially in agile environments. Think about specific examples where you've successfully designed user-centred services.
✨Showcase Your Collaboration Skills
Since you'll be working with multi-disciplinary teams, it's crucial to demonstrate your ability to collaborate effectively. Prepare anecdotes that highlight your experience working with user researchers, developers, and other stakeholders. This will show that you can thrive in a team-focused environment.
✨Prepare for Prototyping Questions
Expect questions about your prototyping experience, especially using HTML, CSS, or any relevant tools. Be ready to explain your process for creating prototypes and how you ensure they meet user needs and accessibility standards. Bring examples if possible!
✨Understand the Public Sector Context
Familiarise yourself with the Government Service Standard and public sector accessibility regulations. Being able to discuss how your designs align with these standards will demonstrate your commitment to delivering high-quality services that meet user needs.
