At a Glance
- Tasks: Design user-centred services and collaborate with agile teams to improve public sector offerings.
- Company: Join DVSA, a forward-thinking organisation focused on service design and user research.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and a strong pension contribution.
- Other info: Great career growth opportunities and a vibrant team culture await you.
- Why this job: Make a real difference in public services while developing your design skills in a supportive environment.
- Qualifications: Experience in service design, agile methodologies, and user-centred approaches required.
The predicted salary is between 44241 - 58997 € per year.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Your responsibilities will include, but aren’t limited to:
- Designing services which meet the Government Service Standard.
- Carrying out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translating actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Prototyping website designs and UI elements as required.
- Playing a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborating with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person specification
Required experience:
- Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables.
- Experience of agile delivery and awareness of agile tools and how to use them.
- Iterative and rapid prototyping with multidisciplinary teams.
- Good understanding of responsive design and designing for mobile first.
- Experience of delivering simple and clear communication of technical designs to non-technical stakeholders.
- Experience of designing against constraints.
- Aware of and experienced in working to accessibility standards.
- Strong understanding of information architecture, interaction design, visual design and prototyping.
- Experience in building coded prototypes using HTML and CSS or experience using the Prototype kit.
- Knowledge of JavaScript beneficial.
If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer in Gorseinon employer: DVSA.GOV
As a Senior Service Designer at DVSA, you will be part of a dynamic and collaborative environment that prioritises user-centred design and continuous improvement. With an impressive employer pension contribution, generous annual leave, and flexible working options, DVSA fosters a supportive work culture that values employee growth and well-being. Join us in Gorseinon to make a meaningful impact on public services while enjoying the benefits of a thriving team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in Gorseinon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with fellow designers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance to chat with potential employers, be ready to discuss your projects and the impact they had.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your experience with agile methodologies and user-centred design during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Senior Service Designer in Gorseinon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your relevant experience in service design and agile methodologies, and don’t forget to mention any specific projects that showcase your skills!
Showcase Your Skills:Use your application to demonstrate your understanding of user-centred design and accessibility standards. Include examples of how you've successfully collaborated with multidisciplinary teams to deliver effective services.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your experience and how it aligns with the job description. Remember, clarity is key in service design!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at DVSA.GOV
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've applied these in previous roles, especially in agile environments. Think about specific examples where you've successfully designed user-centred services.
✨Showcase Your Prototyping Skills
Prepare to talk about your experience with prototyping, particularly using HTML, CSS, or any relevant tools. Bring along examples of your work or be ready to describe your process in detail. This will demonstrate your technical feasibility understanding and creativity.
✨Understand Accessibility Standards
Familiarise yourself with public sector accessibility regulations and be prepared to discuss how you've incorporated these into your designs. Highlight any specific projects where you ensured compliance, as this is crucial for the role.
✨Collaborate and Communicate
Since you'll be working with multi-disciplinary teams, think about how you've effectively collaborated with different stakeholders in the past. Prepare examples that showcase your communication skills, especially when translating technical designs for non-technical audiences.
