At a Glance
- Tasks: Provide tech support for desktop, notebook, and remote computing issues.
- Company: Join a dynamic firm in London with a focus on technology and innovation.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in tech support.
- Why this job: Be the go-to tech guru and solve real-world problems every day.
- Qualifications: Tech-savvy with knowledge of software like Windows 10 and Microsoft Office 365.
The predicted salary is between 30000 - 40000 £ per year.
The Technology Support Analyst I is an integral part of the Firms Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in their London office.
Other key responsibilities include:
- Providing support to desktop and notebook systems, hardware, and customer related services
- Cisco VOIP administration, and associated equipment related to these systems and applications
- Providing support to printers and Multi-Functional Device (MFD) hardware and settings
- Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary
- Keeping abreast of new technologies
- Reviewing appropriate Technology media sites
- Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform
- Quickly assessing situations and providing solutions for remote access issues
- Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment
We’d love to hear from you if you:
- Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro
- Demonstrate expert knowledge of standard hardware components and peripherals
- Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools
And have:
- A high school diploma or an equivalent
- A bachelor’s degree in Computer Science or Information Systems, preferably
- Technology support experience
- Experience in installations and upgrades, training and technical documentation
Technology Support Analyst employer: DVF Recruitment
DVF Recruitment is an exceptional employer that champions innovation and professional growth, particularly in the dynamic field of AI integration within legal practices. With a supportive work culture that encourages collaboration and continuous learning, employees benefit from tailored training opportunities and the chance to work at the forefront of technology in law. Located in a vibrant area, the company offers a unique environment where legal expertise meets cutting-edge technology, making it an ideal place for those seeking meaningful and rewarding careers.
