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For Companies At a Glance
- Tasks: Resolve IT incidents and service requests while improving service delivery.
- Company: Join a forward-thinking tech company with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Why this job: Be the hero who solves tech challenges and supports remote work.
- Qualifications: Experience with Office 365, Active Directory, and networking fundamentals.
- Other info: Dynamic team environment with plenty of learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities
- Ensure all IT incidents and service requests are resolved within agreed SLAs
- Take full ownership of incidents and requests from logging through to resolution
- Work in line with ITIL processes, continually reviewing and improving service delivery
- Manage and de-escalate challenging situations with clear, professional communication
- Provide third-line support, including monitoring, troubleshooting, and service improvements
- Work closely with the Service Desk Team Leader, Application Support, and Infrastructure teams
- Support remote working technologies and core business applications
Technical Skills & Experience
- Advanced Office 365 / Exchange Online administration
- Microsoft Active Directory
- Networking fundamentals (ADSL, Wi-Fi, VPNs, MFA, RSA)
- Citrix 7.x
- Audio-visual systems (including Logitech hardware)
- PC/laptop builds and hardware troubleshooting
- Installation and relocation of printers, MFDs, and peripherals
- Application knowledge (desirable): Mail Manager, Concur, Mimecast
Please apply if you would like to hear more!
Technical Support Engineer employer: DVF Recruitment
Contact Detail:
DVF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant forums, and connect with people on LinkedIn. You never know who might have the inside scoop on a Technical Support Engineer role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your ITIL processes and be ready to discuss how you've handled challenging situations in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your technical skills! Be ready to demonstrate your knowledge of Office 365, Active Directory, and networking fundamentals during interviews. We love seeing candidates who can back up their claims with real-world examples.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to take ownership of their roles.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Technical Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your expertise in Office 365, Active Directory, and troubleshooting!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience makes you a perfect fit for our team. We love seeing enthusiasm and a bit of personality!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully managed challenging situations or resolved IT incidents. We’re looking for those who can take ownership and communicate effectively, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at DVF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Office 365, Active Directory, and networking fundamentals. Be ready to discuss specific scenarios where you've used these technologies to solve problems.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've taken ownership of incidents from start to finish. Think about times when you had to de-escalate a challenging situation and how you communicated effectively to resolve it.
✨Familiarise Yourself with ITIL Processes
Since the role involves working in line with ITIL processes, it’s crucial to understand these principles. Be prepared to talk about how you’ve applied ITIL in previous roles and how it can improve service delivery.
✨Showcase Your Teamwork Abilities
This position requires collaboration with various teams. Think of examples where you’ve worked closely with others, like Service Desk teams or Infrastructure teams, to achieve a common goal. Highlight your communication skills and adaptability.
