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- Tasks: Support users in migrating data to Microsoft OneDrive and implement CyberArk solutions.
- Company: Established Law Firm in Central London with a hybrid work model.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a supportive team environment.
- Why this job: Be part of a crucial migration project and enhance your tech support skills.
- Qualifications: Experience with Microsoft OneDrive and strong troubleshooting abilities required.
- Other info: Opportunity to work in a dynamic environment with potential for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London hybrid
We are seeking a Migration Support Analyst to join an established Law Firm in London. You will assist with a short-term programme migrating users from private/local file storage to Microsoft OneDrive, alongside the implementation and support of SaaS CyberArk with Multi-Factor Authentication (MFA). The role will provide hands-on technical and user support during planning, migration, and post-migration phases, ensuring minimal disruption to business operations.
Key Responsibilities
- Support the migration of user data from private/local file storage to Microsoft OneDrive
- Assist with pre-migration checks (storage assessments, permissions, user readiness)
- Support data migration activities using approved tools and processes
- Validate migrated data and resolve issues such as missing files, permissions, or sync errors
- Provide post-migration support to users, including troubleshooting OneDrive sync and access issues
- Assist with documentation and user guidance (how-to guides, FAQs)
CyberArk SaaS & MFA Support
- Support the rollout and adoption of SaaS CyberArk solutions
- Assist with onboarding users and accounts into CyberArk
- Support the implementation and troubleshooting of MFA for privileged and standard users
- Respond to user queries and access issues related to CyberArk and MFA
- Work with security and infrastructure teams to resolve incidents and configuration issues
Required Skills & Experience
- Experience supporting Microsoft OneDrive in an enterprise environment
- Knowledge of file migrations from local or private storage to cloud platforms
- Experience supporting identity, access management, or MFA solutions
- Strong Windows desktop and user support experience
- Experience working in a migration or transformation project
- Strong troubleshooting and customer-facing support skills
- Experience with Microsoft 365 (SharePoint, Teams, OneDrive)
Get in touch if you are keen to hear more!
Support Engineer employer: DVF Recruitment
Contact Detail:
DVF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and legal sectors. Attend meetups or webinars related to cloud solutions and migration projects. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Microsoft OneDrive and CyberArk. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common migration challenges and how you’ve tackled them in the past. Being able to share specific examples will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance of getting noticed by our hiring team.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft OneDrive and file migrations. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background in user support and migration projects makes you a perfect fit for us.
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled technical issues in the past. We love seeing problem-solving in action, especially when it comes to user support and cloud solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DVF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft OneDrive and CyberArk. Be ready to discuss your experience with file migrations and any troubleshooting you've done in the past. The more specific examples you can provide, the better!
✨Showcase Your Customer Support Skills
Since this role involves a lot of user support, think about times you've helped users resolve issues. Prepare to share stories that highlight your strong customer-facing skills and how you’ve handled tricky situations with patience and clarity.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like how you'd handle a user struggling with OneDrive sync issues. Practise your problem-solving approach and be ready to explain your thought process step-by-step.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the migration process or the team you'll be working with. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
