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- Tasks: Provide on-site IT support and resolve technical issues for a global law firm.
- Company: Join a prestigious global law firm that prioritises people and innovation.
- Benefits: Competitive pay, hands-on experience, and the chance to work in a dynamic environment.
- Why this job: Make a real impact by keeping technology running smoothly in a professional setting.
- Qualifications: 3 years of technical support experience and strong customer service skills required.
- Other info: Opportunity for growth in a fast-paced, collaborative team.
The predicted salary is between 20000 - 25000 £ per year.
3 month contract £200-250 inside IR35 Full time on-site in central London (Mon-Fri)
Legal or professional services experience needed
We are partnered with a global law firm who are looking to expand their technical support team.
Why This Is a Great Opportunity
- Be part of a prestigious global law / professional services firm that puts people first.
- Play a key role in keeping office technology running smoothly from desktops and laptops to printers, mobile devices, and conferencing systems.
- Join a team that values both technical skill and customer service, where IT is truly a service organisation.
- Help shape and support new technology roll-outs, pilot programs, and infrastructure upgrades.
Main Responsibilities
- Log, manage, and resolve IT issues (hardware, software, telephony, peripherals) via a ticketing system.
- Provide on-site support: setting up equipment, handling office moves, repairing printers, scanners, or mobile devices.
- Configure and deploy desktops, laptops, and peripherals for existing staff and new starters.
- Troubleshoot and maintain devices, including mobile hardware (e.g., iPads, iPhones) and printers/scanners.
- Work with external vendors to coordinate hardware or software repairs.
- Diagnose and resolve wireless connectivity issues.
- Use monitoring tools to track system performance and address performance issues proactively.
- Participate in pilot testing for new system builds and updates, providing structured, accurate feedback.
What You Will Bring
- Minimum 3 years’ relevant technical support experience.
- Proficient with Windows OS (Windows 10+) and Microsoft Office.
- Strong customer-focus — you enjoy helping others and solving real IT problems.
- Excellent organizational skills; you can manage competing demands and deliver results under pressure.
- Clear communication skills — both written and verbal — plus comfort working with non-technical stakeholders.
- Good problem-solving ability and experience escalating issues when required.
- Flexibility and a can-do attitude in a dynamic, changing environment.
Apply if you're keen!
Support Engineer in London employer: DVF Recruitment
Contact Detail:
DVF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal or professional services sector. Attend industry events or meetups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since it’s a global law firm. Be ready to discuss how your technical skills can help keep their office tech running smoothly. Practice common interview questions and think of examples that showcase your customer service skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific instances where you’ve resolved IT issues under pressure. Highlight your experience with Windows OS and Microsoft Office, as these are key for the role. Make sure they see you as the go-to person for tech troubles!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the tech support world. Let’s get you that job!
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially in legal or professional services. We want to see how your skills align with the role, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your background makes you a perfect fit for our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for those who can think on their feet and resolve problems efficiently, so share your success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DVF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows OS and Microsoft Office. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, think of examples where you've gone above and beyond for a customer or colleague. Highlight your strong communication skills and how you’ve effectively interacted with non-technical stakeholders.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a printer issue or managing competing demands. Practise how you would approach these scenarios, focusing on your organisational skills and flexibility.
✨Research the Company Culture
Familiarise yourself with the global law firm’s values and mission. Understanding their focus on people and service will help you align your answers with what they’re looking for, making you a more appealing candidate.
